Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Valerie Higginson

Valerie Higginson

Copperas Cove,TX

Summary

Dynamic leader and Customer Support Specialist with a proven track record at Intelogix, enhancing customer satisfaction through exceptional service and support. Skilled in technical troubleshooting and fostering client relationships, I significantly improved service quality by implementing innovative solutions. Expert in critical thinking and team collaboration, I drive positive outcomes and elevate customer experiences.

Overview

27
27
years of professional experience

Work History

Customer Support Specialist

Intelogix
08.2019 - 11.2024
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.

General Manager

New Millennium Entertainment
01.1998 - 06.2003
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer relationships
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supported the onboarding process for new hires by assisting with recruitment and training.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Certificate - Cosmetology

Fullerton College
Fullerton, CA

Skills

  • Client Relationship Management
  • Data entry
  • Assistance in Technical Troubleshooting
  • Call center experience
  • Conflict resolution
  • Ticket management
  • Quality assurance
  • Product knowledge
  • Active listening
  • Appointment scheduling
  • Effective Issue Resolution
  • Multitasking and organization
  • Exceptional Customer Support
  • Empathy and patience
  • Team collaboration
  • Verbal and written communication
  • Remote support tools
  • Customer Support Ticket Handling
  • Microsoft windows and office
  • Service Excellence
  • Customer communication and empathy
  • Customer Support Specialist
  • Problem-solving abilities
  • Issue and resolution tracking
  • Emergency service coordination

Timeline

Customer Support Specialist

Intelogix
08.2019 - 11.2024

General Manager

New Millennium Entertainment
01.1998 - 06.2003

Certificate - Cosmetology

Fullerton College

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Valerie Higginson