Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Zeggia Feliciano

Zeggia Feliciano

Orlando,FL

Summary

Experience customer service leader and accounts payable with over five years of experience in customer support,billing support,service level agreements,escalations,and resolutions. exciteto bring my proven technical skills and passion for customers.

Overview

11
11
years of professional experience

Work History

Customer Support Rep

BNY Mellon Investment Management
11.2023 - Current
  • Triaged inbound chat support calls and emails inquiries from customers to assist with new account set up, shipping status, refund and returns status and troubleshooting
  • Maintain a customer satisfaction survey good rating
  • Achieved an average of 98% CSAT (customer satisfaction)
  • Resolved issues escalated to management to achieve quickest resolution to minimizer wait times for issues related to account management

Passenger Service Agent

Menzies
11.2021 - 10.2023
  • Ticket counter, lobby area, gate functions, customs, arrival and other areas within the airport
  • Ensuring that they have proper documentation to board the plane or ship
  • VIP/First Class passenger reception
  • Jetbridge operation, resolve issues with flight activity to ensure on-time departure

Account Payable Specialist

Conway Rehabilitation Center
01.2014 - 11.2021
  • Manage full-cycle accounts payable, including receiving, processing, and verifying invoices
  • Reconcile processed invoices to ensure 100% accuracy by verifying entries and comparing system reports to balances
  • Distribute payments to vendors, monitoring discount opportunities and resolving discrepancies in purchase orders, invoices, and payments
  • Enter invoices and process them

Education

Accounting -

Central Florida College
Orlando, fl

GED -

Universidad Católica
Ponce PR

Skills

  • Technical Support Specialist
  • Excellent communication skills
  • Customer service
  • Microsoft Office
  • Word
  • Excel
  • Virtual Support
  • Inbound Support
  • Chat Support
  • Triage
  • Accounting
  • Accounts Payable
  • Help Desk
  • Order Entry
  • Account Management
  • IT Support
  • Negotiation
  • Payroll
  • Balance Sheet Reconciliation
  • Account Reconciliation
  • Financial Statement Preparation
  • Month-end reports
  • Invoice balancing
  • Month-end closing
  • Accounts payable management
  • Cash Flow Management
  • Multitasking Abilities
  • Payroll Management

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Customer Support Rep

BNY Mellon Investment Management
11.2023 - Current

Passenger Service Agent

Menzies
11.2021 - 10.2023

Account Payable Specialist

Conway Rehabilitation Center
01.2014 - 11.2021

Accounting -

Central Florida College

GED -

Universidad Católica

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Zeggia Feliciano