Harry Rivera Jr.
Glastonbury,CT
Summary
Experienced Research Manager with results-driven and forward-thinking mentality focused on overseeing the review of scientific issues, testing processes and strategic deployment of initiatives affecting Alcohol-Beverage industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Research Manager
MetrixLab, a Toluna Company
10.2021 - Current
- Successfully delivered 100% of research projects on schedule over the past 3 years.
- Conducted in-depth online quantitative research, analyzing data from respondents to generate actionable insights for strategic decision-making in the alcohol-beverage industry.
- Managed cross-functional teams to successfully complete complex research projects on time and within budget.
- Led [Study Title] across 15 countries, overseeing data collection and report generation. Delivered 14 comprehensive reports, aiding Bacardi in recognizing a [$XXX] project opportunity.
Kitchen Chef
Jimmies Pizza
05.2019 - 07.2022
- Managed timely proper preparation of pizza, appetizers and select hot sandwiches.
- Modified pizza and hot sandwich orders to accommodate dietary restrictions and allergies.
- As needed, perform hosting duties answering calls, taking orders, and resolving customer complaints.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of food.
- Modified recipes to accommodate dietary restrictions and allergies.
Mailroom Attendant
Student Mail Services, University of Connecticut
08.2018 - 03.2020
- Operate mail tracking and management systems to maintain an accurate record of incoming and outgoing student packages
- Troubleshoot letter mailboxes and teach other students how to properly open
- Mailroom Attendant Lead for the 2019-2020 academic year
- Assist Mailroom director in training incoming and returning hires
- Create and lead employees' introductions and icebreakers
- Lead training sessions on proper mailroom processes and procedures.
- Collaborated with team members to maintain a clean and organized mailroom environment conducive to efficient operations.
Accounts Receivable Specialist
American Integrity Restoration
12.2014 - 03.2019
- Processed over 50 invoices monthly, ensuring the accurate and timely collection of outstanding balances, achieving a 98% on-time payment rate.
- Maintained a portfolio of 75+ customer accounts, addressing inquiries and resolving discrepancies, resulting in a 20% reduction in overdue payments and improved customer satisfaction.
- Generated and reviewed monthly aging reports for accounts receivable, identifying at-risk accounts and implementing follow-up strategies that decreased the average days outstanding significantly to help stabilize cash flow and meet quarterly collection goals.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
Bachelor of Arts - Communications
University of Connecticut
Storrs, CT05.2021
Skills
- Research design
- Quantitative Research
- Customer Service
- Microsoft Office (Word, PowerPoint)
- Teamwork and Collaboration
- Adaptability and Flexibility
Certification
- Certificate in Market Research, Market Research Society - June 2022
Volunteer
Partner for Special Olympics CT Glastonbury. Assist individuals with intellectual and developmental disabilities play a fluid game in the following sports. Basketball, Snow Shoeing, Track and Field, Croquet, and Bowling.
Friday Night Club. Help town staff set up and clean up for events once/twice a month. During the events assist individuals with disabilities actively participate and complete the task(s) at hand. Example, help fill out bingo cards as numbers are called.
Timeline
Research Manager
MetrixLab, a Toluna Company
10.2021 - Current
Kitchen Chef
Jimmies Pizza
05.2019 - 07.2022
Mailroom Attendant
Student Mail Services, University of Connecticut
08.2018 - 03.2020
Accounts Receivable Specialist
American Integrity Restoration
12.2014 - 03.2019
- Certificate in Market Research, Market Research Society - June 2022
Bachelor of Arts - Communications
University of Connecticut
Similar Profiles
JANYAVULA RAGHU VAMSIJANYAVULA RAGHU VAMSI
IT Support Engineer at Metrixlab Macromill group of companyIT Support Engineer at Metrixlab Macromill group of company
BALA SHIVA KBALA SHIVA K
Data Analyst at MetrixLabData Analyst at MetrixLab
Hututui MihneaHututui Mihnea
Web Designer (Ui/Ux) at Toluna CorporateWeb Designer (Ui/Ux) at Toluna Corporate