Brooke Owens
Glastonbury,CT
Summary
Results-driven Program Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, effective communication, and strategic planning to enhance team performance. Excels in leadership, adaptability, and problem-solving to drive project success and foster collaborative team environments.
Overview
9
9
years of professional experience
Work History
Program Team Specialist
John Michael Associates
Newington, CT
04.2022 - Current
- Implemented process improvements to streamline team operations and enhance efficiency.
- Oversaw daily orders from multiple company websites, ensuring timely shipment.
- Maintained warehouse environment to facilitate completion of daily tasks.
- Managed various projects to guarantee thorough completion of day-to-day operations.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with order processing and shipping inquiries for timely and accurate delivery.
Sales Leader
Disney Store
Danbury, CT
08.2018 - 09.2021
- Coached and motivated Cast Members to foster a culture of exceptional Guest Experiences.
- Developed strong interpersonal, speaking, and listening skills through engagement with customers and management.
- Encouraged sales team to exceed quotas by implementing friendly competition and incentive programs.
- Monitored sales performance, delivering constructive feedback to enhance results.
Cast Member
Disney Store
Danbury, CT
04.2016 - 08.2018
- Delivered first-rate service to all customers and prospects.
- Engaged customers to foster rapport and cultivate long-term relationships.
- Communicated effectively with customers to identify needs and recommend solutions.
- Developed strong customer relationships to enhance opportunities for additional sales.
Education
Bachelor of Science - Marketing
Bellevue University
Bellevue02-2022
Skills
- Order management
- Customer service and support
- Conflict resolution
- Relationship management
- Problem solving expertise
- Leadership skills
- Public speaking proficiency
- Microsoft Office applications
Accomplishments
- Disney Store Brand Ambassador (2018)
Timeline
Program Team Specialist
John Michael Associates
04.2022 - Current
Sales Leader
Disney Store
08.2018 - 09.2021
Cast Member
Disney Store
04.2016 - 08.2018
Bachelor of Science - Marketing
Bellevue University
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