Cindy Streitz
Northfield
Summary
Dynamic Sales & Service Specialist with proven expertise at Frontier Communications, recognized for enhancing revenue through effective billing support and customer retention. Skilled in CABS billing and team training, I excel in problem resolution and communication, consistently exceeding customer expectations while managing complex service requests and improving operational efficiency.
Overview
40
40
years of professional experience
Work History
Sales & Service Specialist/Commercial Bill Team
Frontier Communications
Burnsville
04.1988 - 07.2024
- Provided billing support for commercial large businesses and midmarket accounts, enhancing revenue generation.
- Received commendations from City of Santa Barbara, State of Texas, and City of Irving, TX for outstanding service.
- Collected unpaid balances over 90 days old in CABS billing system, improving cash flow.
- Provisioned complex circuit orders including ISDN PRI and Frame Relay for various states.
- Processed local service requests for Carrier Service Center, resolving complex porting issues.
- Reduced customer churn by addressing cancellation calls and ensuring satisfaction through effective resolutions.
- Trained new hires on billing procedures and product offerings to enhance team performance.
- Managed offline operations for residential call center, ensuring accurate processing of orders and requests.
Work Outside of Frontier
Varied
Grand Rapids
03.1984 - 02.1988
- Served as waitress, providing excellent customer service in fast-paced environment.
Assisted with shipping and receiving of products at Nordby Drug Store.
Managed Hallmark and Camera Departments, ensuring product availability.
Supported pharmacist as back-up assistant, maintaining workflow efficiency.
Ordered necessary products for store floor to meet customer demand.
Designed and set up seasonal product displays to enhance store appearance.
Facilitated customer service interactions, addressing inquiries and resolving issues.
Education
High School Diploma -
Hill City High School
Hill City, MN05-1980
Some College (No Degree) - Secretarial Science
Itasca Community College
Grand Rapids, MNSkills
- Billing support
- CABS billing
- Circuit provisioning
- Service request processing
- Customer retention
- Team training
- Problem resolution
- Effective communication
- Attention to detail
- Customer relationship management
- Order management
- Product knowledge
- Contact follow-up
- Process improvements
- Task prioritization
- Issue refunds
- Problem-solving aptitude
- Exceeding customer expectations
- Written communication
- Honest and dependable
- Verbal and written communication
- Strong communication and interpersonal skills
- Problem-solving
- Customer assistance
- Time management
Timeline
Sales & Service Specialist/Commercial Bill Team
Frontier Communications
04.1988 - 07.2024
Work Outside of Frontier
Varied
03.1984 - 02.1988
High School Diploma -
Hill City High School
Some College (No Degree) - Secretarial Science
Itasca Community College
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