Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harry Stafford

Marietta,GA

Summary

Resourceful Branch Manager offering more than 22 years of experience in challenging, fast-paced Banking environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

Enthusiastic Customer ServiceManager experienced in leading branch staff to exceed sales goals while delivering excellent customer service.

Overview

33
33
years of professional experience

Work History

Branch Manager

On Q Financial
Alpharetta, GA
01.2000 - Current
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Analyzed applicants' financial status and credit and property evaluations to determine feasibility of granting loans.
  • Received President Award for 99.5% rate of closed loans.

Senior Customer Service Manager

Oak Tree Printing Inc
Doarville, GA
03.1991 - 12.1999
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained staff to meet company objectives.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Education

High School Diploma -

Wayne County High School
Jesup, GA
05.1977

Some College (No Degree) -

Brunswick Jr. College
Brunswick, GA

Skills

  • Regulatory Compliance
  • Customer Service
  • Shift Scheduling
  • Excels in Team Leadership
  • Process Improvement
  • Account Review
  • Branch Operations Management
  • Relationship Building
  • Performance Reviews
  • Decision Making

Timeline

Branch Manager

On Q Financial
01.2000 - Current

Senior Customer Service Manager

Oak Tree Printing Inc
03.1991 - 12.1999

High School Diploma -

Wayne County High School

Some College (No Degree) -

Brunswick Jr. College

Similar Profiles

CREATE PROFILE
Harry Stafford