Harry West
Hyannis,MA
Summary
Dynamic Front End Manager at Kappys Fine Wine & Spirits with a proven track record in enhancing customer engagement and optimizing store layouts. Skilled in operations management and staff supervision, I successfully implemented merchandising strategies that significantly boosted sales visibility and team performance. Committed to excellence in customer service and workflow optimization.
Overview
9
9
years of professional experience
Work History
Front End Manager
Kappys Fine Wine & Spirits
Hyannis, MA
09.2024 - Current
- Trained staff on product knowledge, enhancing team performance and customer engagement.
- Implemented merchandising strategies, improving store layout for increased sales visibility.
- Ordered all non alcoholic items
Warehouse Manager
Kappys Fine Wine & Spirits
Hyannis, MA
06.2019 - 09.2024
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on best practices in warehouse management and safety regulations.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated shipping and receiving activities, ensuring timely delivery of products to customers.
- Conducted regular audits of inventory and equipment to maintain accuracy and reliability.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Floor Associate
Kappy’s Fine Wine & Spirits
02.2017 - 09.2020
- Assisted customers with product selection and recommendations to enhance shopping experience.
- Maintained organized and visually appealing merchandise displays to drive sales.
- Operated point-of-sale systems efficiently for customer transactions.
- Collaborated with team members to ensure stock levels met customer demand.
- Executed inventory management tasks, including restocking shelves and managing backroom supplies.
Education
High School Diploma -
Mashpee High School
Mashpee, MA06.2000
Skills
Customer service
Employee supervision
Staff supervision
Fraud prevention
Operations management
Workflow optimization
Staff management
Schedule management
Project management
Timeline
Front End Manager
Kappys Fine Wine & Spirits
09.2024 - Current
Warehouse Manager
Kappys Fine Wine & Spirits
06.2019 - 09.2024
Floor Associate
Kappy’s Fine Wine & Spirits
02.2017 - 09.2020
High School Diploma -
Mashpee High School