Harry Jerome Hall
Hialeah,FL
Summary
Dedicated IT professional with 15 years of experience in both leadership and support roles. Results-driven, passionate about technology and Customer satisfaction oriented. Excellent problem solving skills, agile at working in a team setting or independently with a focus on optimal results.
Overview
17
17
years of professional experience
Work History
IT Operations Manager
Teleperformance – Hughes Networks
North Lauderdale, FL
02.2020 - Current
- Team Management
- KPI Management
- Network Event documentation
- Field Installation Escalations
- Customer escalation management
- New hire training
- Weekends and On call Support
- Vendor engagement
- Operational procedures & policies
Technical Helpdesk Supervisor
Teleperformance – Hughes Networks
North Lauderdale, FL
05.2015 - 02.2020
- Provided day-to-day direction
- Technical Consultation
- Hands on troubleshooting
- Technical process improvement
- Agent Development
- Developed best troubleshooting practices
Network Support Technician
Teleperformance – Hughes Networks
North Lauderdale, FL
01.2007 - 05.2015
- Network Monitoring
- Provided Second-level Support to field Installers
- Provided virtual new product training to Installers
- Provided troubleshooting of Cisco routers and switches
- Configured and troubleshot Broadband connections (DSL, ADSL, Cable, FIOS, 4G/LTE, VSAT)
Education
Bachelor of Science - Technology Management
Broward College
Fort Lauderdale, FL12.2024
Associate of Science - Networking Systems Technology
Broward College
Fort Lauderdale, FLCertificate of Completion - Information Technology Support Specialist
Broward College
Fort Lauderdale, FLCertificate of Completion - Network Infrastructure
Broward College
Fort Lauderdale, FLSkills
- Excellent Communication
- MS Office
- ServiceNow IT Ticketing
- Network & Computer troubleshooting
- Digital Media
- POS Support
- IT Support
- Help Desk Support
- Enterprise Support
- MSP, VOIP, VPN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
IT Operations Manager
Teleperformance – Hughes Networks
02.2020 - Current
Technical Helpdesk Supervisor
Teleperformance – Hughes Networks
05.2015 - 02.2020
Network Support Technician
Teleperformance – Hughes Networks
01.2007 - 05.2015
Bachelor of Science - Technology Management
Broward College
Associate of Science - Networking Systems Technology
Broward College
Certificate of Completion - Information Technology Support Specialist
Broward College
Certificate of Completion - Network Infrastructure
Broward College
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