Harsh Garg

• Spearheaded successful business development initiatives aligned with company's strategy and core competencies
• Established and liaised strategic partnerships with professional and governmental institutions
• Managed teams of 150 professionals focused on improving service excellence initiatives
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
• Oversaw business-wide changes to modernize procedures and organization

Established - 8- O- 8 (Eight O Eight), Social enterprise to address shortfall of access to live performing events in Madurai, Tamil Nadu.

• Live Performing Events organized for 35 - 1100 audience members
• Essential funds raised for regional theatre and performing arts artists / producers
• Strategic partnerships with educational institutions and local enterprises
• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures
• Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution

• Developed and implemented performance improvement strategies and plans to promote continuous improvement using SERVQUAL Model for client group
• Conducted research, gathered information from multiple sources and presented results through qualitative analysis
• Collaborated with global team of academicians and leadership to identify relevant questions and determine best methods to deliver results
• Used "R" and Qualtrics to determine data-set correlations while initiating qualitative functions to assess and interpret actionable data from more than 300 survey responses