Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Country Inn & Suites By Radisson
09.2021 - 08.2023
Used internal software to process reservations, check-ins and check-outs.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Entered and updated sensitive customer information during check-ins and room changes.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Vidhya Kunj High School
Vadodara, India
03.2019
Skills
Document Quality
Maintaining Clean Work Areas
Report Writing Skills
Database Monitoring
Microsoft Office
String communication skill, externally and internally