Harsh Patel
Dallas,Texas
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
General Manager
Woodspring Suites Hotel
Southlake, TX
11.2024 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Designed sales and service strategies to improve revenue and retention.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
General Manager
Motel6
Dallas, Texas
06.2019 - 11.2024
- Managed and trained more than 20 employees on customer satisfaction, resolution, check-in process opening, and the closing process, which resulted in 100% manager satisfaction.
- Promoted the hotel, its services, and facilities while maximizing occupancy and ADR.
- Answered all customers' requests and created a solution for any issue, which resulted in 100% customer satisfaction.
- Improved customer service score by 20% and exceeded annual sales by more than $100K.
Guest Service Representative
Fairfield Inn and Suites
Wichita Falls, Texas
06.2018 - 01.2019
- Performed friendly, accurate, and efficient check-in/check-out process resulted in increased by 10% Sales
- Assessed the customer's needs that would ensure Illy customer satisfaction
- Maintained a 90% score in positive review feedback
- Improved customer service from 70% to 80% resulting in the long-term customer
Education
B.S. - Business Administration, Marketing
The University of Texas At Dallas
Dallas, TX05.2022
Skills
- Ability to read, write and communicate effectively
- Exceptional attention to detail
- Professionalism
- Courtesy
- Multi-tasking
- Follow-through
- Re-prioritization
- Knowledge of hotel operations
- Revenue growth
- Problem solving
- Staff scheduling
- Employee training
- Inventory control
- Sales strategy
- Customer relationship management
- Effective communication
- Operational efficiency
- Staff training/development
- Leader
- Account management
Languages
- English
- Hindi
- Gujarati
Personal Interests And Accomplishments
- Like exploring different restaurants.
- Won state championship two times in soccer.
- Won the best player of the tournament twice.
- Elected as the best sportsmen of the year in 2017.
- Love entertaining people around me.
Timeline
General Manager
Woodspring Suites Hotel
11.2024 - Current
General Manager
Motel6
06.2019 - 11.2024
Guest Service Representative
Fairfield Inn and Suites
06.2018 - 01.2019
B.S. - Business Administration, Marketing
The University of Texas At Dallas
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