Summary
Overview
Work History
Skills
References
Timeline
Generic

Harvey Magante

San Francisco,CA

Summary

Proven hospitality professional with 8+ years of experience providing a 98% customer satisfaction rate, applying specialized expertise in wines and spirit, and coordinating duties with respective teams. A strategic and agile thinker known for driving solutions that affect the restaurant's bottom line and effectively communicating with internal and external stakeholders.

Overview

8
8
years of professional experience

Work History

Bartender

Chilis Resturant
02.2023 - Current
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.

Bartender / Server

Bourbon Pub
07.2019 - 02.2023
  • Provide full tableside service in a fast-paced, lively Michael Minna restaurant in the SFO terminal
  • Serve up to 250 guests per shift in a 15-table section
  • Memorize ~20+ menu items, specials, including allergen information
  • Effectively communicated with guests and staff to ensure a quality dining experience.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Bartender

United Polaris
03.2018 - 07.2019
  • Built lasting relationships and rapport with customers, ensuring orders with a 99.8% accuracy rate
  • Constructively followed alcohol awareness procedures for preventing and dealing with intoxication
  • Strictly adhered to federal, state and local liquor laws.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Barback

United Polaris
10.2017 - 03.2018
  • Performed cleaning and maintenance tasks as directed for Bar operations
  • Developed foundational bartending skills and in-depth knowledge of the full bar and restaurant offerings.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Greeted customers and provided friendly, knowledgeable service.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Replaced empty kegs and soda syrups.

Barista

Courtyard Marriott
12.2015 - 10.2017
  • Prepared and served menu items in accordance with health codes and hotel standards
  • Handled Cash/Credit; accurately authorized returns, exchanges, and audit receipts.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Starbucks
06.2015 - 12.2015
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Skills

  • Active Listening
  • Bartending
  • Customer Service
  • Food Service Regulations
  • Memorization
  • POS Systems
  • Sales
  • Time Management

References

  • Michael Banks, Bourbon Pub, (650) 676-7863
  • Jay Rodrigues, United Polaris, (650) 201-9498

Timeline

Bartender

Chilis Resturant
02.2023 - Current

Bartender / Server

Bourbon Pub
07.2019 - 02.2023

Bartender

United Polaris
03.2018 - 07.2019

Barback

United Polaris
10.2017 - 03.2018

Barista

Courtyard Marriott
12.2015 - 10.2017

Barista

Starbucks
06.2015 - 12.2015

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Harvey Magante