Harvinder Singh
Eagleville,PA
Summary
Experienced transportation professional proficient in local roads and rules. Licensed driver in PA with clean record. Consistently helps elderly and disabled individuals board, ride and disembark from vehicle safely. Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
8
8
years of professional experience
Work History
Bus Operator
PART
10.2022 - 03.2023
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Accepted and processed fares.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Provided information about area attractions and facility amenities.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Conducted pre-trip inspections of bus for safe operation.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Retained bus system, route and stop knowledge for informative customer advice.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
Lead Customer Service Associate
Wawa Inc
05.2015 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
Education
B.com - Commerce
Lucknow University
Lucknow, UP,India03.2020
Skills
- Wheelchair and Scooter Security
- Vehicle Safety and Maintenance
- Scheduling Medical Appointments
- Fare Collections
- Air Brake Certification
- Traffic Regulation Observance
- Bus Inspections
- Mobility Assistance
- Team Meetings
- Performance Metric
- GPS Applications
- Effective Communication Skills
- Ice and Snow Management
- Traffic Routing Planning
- CDL Class A License
- Strong Working Relationships
- Troubleshooting Skills
- Federal and State Driving Regulations
- Transportation Regulations
- Log Book Maintenance
- Local Traffic Laws
- Fare and Voucher Collection
- Transportation Logs
- Commercial Driving
- Two-Way Radio Operation
- Defensive Driving
- DOT Standards
- Situational Awareness
Timeline
Bus Operator
PART
10.2022 - 03.2023
Lead Customer Service Associate
Wawa Inc
05.2015 - 02.2023
B.com - Commerce
Lucknow University
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