Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Motley

Canal Winchester,OH,OH

Summary

Dedicated professional with a clean driving record and exceptional customer service skills, recognized for outstanding performance at COTA. Proven ability to assist passengers, including the elderly and disabled, while ensuring safety and compliance with DOT regulations. Committed to maintaining a clean environment and enhancing passenger satisfaction through effective communication and support.

Overview

24
24
years of professional experience

Work History

Bus Operator

COTA
04.2008 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Accepted and processed fares.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Received commendations for exceptional customer service and professionalism during interactions with passengers.
  • Maintained full understanding of local roads and traffic patterns.
  • Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.

Janitorial Assistant

Circle Building Services
08.2022 - 09.2022
  • Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
  • Improved overall appearance of the facility with thorough dusting and polishing procedures.
  • Maintained a healthy environment by disinfecting surfaces and removing trash daily.
  • Promoted safety by promptly addressing spills and other potential hazards.
  • Improved restroom sanitation, receiving positive feedback from building occupants.
  • Ensured cleanliness and sanitation of office spaces, leading to healthier work environment for all employees.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Sales Associate

Dollar Tree Stores
03.2019 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Nursing Assistant

Lutheran Village
12.2001 - 04.2008
  • Took on extra shifts during peak periods to ensure staffing and coverage.
  • Trained new Nursing Assistants, sharing best practices to enhance department performance.
  • Monitored and relayed critical patient information to optimize care delivery.
  • Participated in staff meetings, contributing ideas for quality improvement initiatives.
  • Provided assistance in emergencies and routine paging situations to evaluate needs.
  • Reported unsafe conditions to uphold safety protocols.
  • Prevented pressure ulcers through monitoring and implementing turning schedules for patients.
  • Facilitated communication between patients and healthcare providers by simplifying medical jargon.
  • Supported diagnostic procedures, ensuring patient comfort and adherence to protocols.
  • Assisted with mobility to reduce fall risk and support physical therapy.
  • Monitored vital signs, updating nursing staff on patient health changes.
  • Enhanced patient comfort by aiding with daily living activities like bathing and dressing.
  • Maintained accurate patient records documenting care and treatment plans.
  • Collaborated with healthcare teams for comprehensive patient care.
  • Coordinated with dietary staff to meet patient nutritional needs for better health.
  • Reduced patient readmission rates through thorough post-discharge instructions.

Nursing Assistant

Westminster Thurber
10.2006 - 05.2007
  • Managed patient hygiene needs including bathing and grooming.
  • Enhanced patient satisfaction through compassionate daily activity assistance.
  • Monitored patient vitals including temperature and blood pressure.
  • Provided emotional support and companionship to boost patient engagement.
  • Maintained safety and cleanliness by following infection control protocols.
  • Aided patients with oral hygiene tasks such as shaving and brushing.
  • Responded to call lights, ensuring patient comfort and safety.
  • Assisted with feeding while monitoring nutritional intake.
  • Operated medical equipment for accurate vital data collection.
  • Documented care actions in medical software systems.
  • Maximized patient satisfaction through assistance with personal tasks.
  • Monitored vital signs and documented medical information effectively.
  • Observed patients for symptoms requiring medical attention.
  • Identified changes in patient conditions, notifying healthcare personnel promptly.
  • Supported nursing staff with wound care to enhance healing processes.
  • Performed housekeeping tasks like linen replacement and room cleaning.

Education

Diploma - Dental Assistant

Ohio Institute of Health Careers
Columbus,Oh

High School Diploma - Business

Newcomerstown Highschool
Newcomerstown, OH
06.1986

Skills

  • Clean driving record
  • Vehicle inspection
  • Fuel efficiency
  • Defensive driving
  • Customer relations skills
  • Passenger assistance
  • Fare collections
  • Customer service
  • Pre-trip inspections
  • Elderly and disabled assistance
  • Transporting students
  • DOT regulations
  • Wheelchair and scooter security
  • Valid state license

    • Wheelchair assistance

Timeline

Janitorial Assistant

Circle Building Services
08.2022 - 09.2022

Sales Associate

Dollar Tree Stores
03.2019 - 07.2019

Bus Operator

COTA
04.2008 - Current

Nursing Assistant

Westminster Thurber
10.2006 - 05.2007

Nursing Assistant

Lutheran Village
12.2001 - 04.2008

Diploma - Dental Assistant

Ohio Institute of Health Careers

High School Diploma - Business

Newcomerstown Highschool

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Melissa Motley