Accounts reconciliation
Hasan Can Yüksel Yuksel
Warehouse Operation Manager
Brooklyn,NY
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Bring 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced business providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance. Organized consult offering administrative, service and leadership experience. Familiar with best practices implementation. Expert in schedule management, project support and customer relations.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
General Coordinator
Başarı Dağıtım Kitap Kırtasiye Ve Yayıncılık A.Ş
Bagcilar, Istanbul
06.2016 - 07.2022
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Prepared agendas and took notes at meetings to archive proceedings.
- Gathered and organized materials to support operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Inventoried and ordered office supplies to maintain availability of products.
- Handled incoming and outgoing shipping and receiving activities.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Coordinated with human resources department to handle payroll and personnel databases.
Telecommunications Manager
Vodafone Telekomunikasyon A.s
Istanbul , Istanbul
03.2009 - 04.2016
- Monitored service quality to support customer needs and promote loyalty.
- Boosted team performance and work quality by enhancing training.
- Lead and directed team of 25 technical professionals.
- Negotiated favorable cellphone and tablet contracts to maintain budget guidelines.
- Managed and integrated telecommunications services and systems across network region.
Call Center Agent & Call Center Supervisor
Avea İletişim Hizmetleri A.Ş.
Istanbul, Istanbul
06.2004 - 03.2009
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
BBA - Business Administration
Macquarie University
Sydney, Australia 06.2003 - 05.2004
Bachelor of Economy - Bachelor of Economy
Afyon Kocatepe University
Afyon/Turkey 10.1996 - 02.2001
Skills
Scheduling and calendar management
File and data retrieval systems
Administrative oversight
Staff Management
Operations management
Event Coordination
Strategic planning
Business planning
Business Development
Schedule Coordination
Project Management
Project support
Timeline
General Coordinator
Başarı Dağıtım Kitap Kırtasiye Ve Yayıncılık A.Ş
06.2016 - 07.2022
Telecommunications Manager
Vodafone Telekomunikasyon A.s
03.2009 - 04.2016
Call Center Agent & Call Center Supervisor
Avea İletişim Hizmetleri A.Ş.
06.2004 - 03.2009
BBA - Business Administration
Macquarie University
06.2003 - 05.2004
Bachelor of Economy - Bachelor of Economy
Afyon Kocatepe University
10.1996 - 02.2001
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