Hasani K. Lewin
Staten Island,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
TLC Driver
Uber/Lyft
01.2015 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Customer Service Representative
Budget Truck Rental
01.2006 - 04.2016
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, run miscellaneous reports, supply maintenance, process customer close-ends and extensions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeping
Clove Lakes Nursing Home
01.2002 - 01.2006
- Maintained a clean, safe environment, assuring availability of supplies
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Education
No Degree - Mass Communication
College of Staten Island
Staten Island, NY01-2006
No Degree - Mass Communication
Rutgers University
Newark, NJ08-2004
High School Diploma -
Port Richmond High School
Staten Island, NY01.1997
Skills
- Customer service
- City and non-city driving
- Valid Driver's license
- Punctual and reliable
- Problem-solving
- Active listening
- Adaptability and flexibility
- Empathy and patience
- Patient confidentiality
Timeline
TLC Driver
Uber/Lyft
01.2015 - Current
Customer Service Representative
Budget Truck Rental
01.2006 - 04.2016
Housekeeping
Clove Lakes Nursing Home
01.2002 - 01.2006
High School Diploma -
Port Richmond High School
No Degree - Mass Communication
College of Staten Island
No Degree - Mass Communication
Rutgers University
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