Hashim Baig
Los Angeles,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Furniture Elegance
02.2018 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Desk Assistant
Engel & Völkers
06.2021 - 09.2021
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
Education
Bachelor of Arts - Psychology & Linguistics
University of California - Los Angeles
Los Angeles, CA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Superb attention to detail
- Organization and Time Management
References
Kamal Alvi
Owner, Furniture Elegance
Phone: +1 (916) 230-2686
Omar Mirza
Electrical Engineer, Apple
Phone: +1 (310) 614-5218
Ramzi Sadek
Real Estate Agent, Engel & Völkers
Phone: +1 (916) 757-5349
Timeline
Desk Assistant
Engel & Völkers
06.2021 - 09.2021
Customer Service Representative
Furniture Elegance
02.2018 - 08.2022
Bachelor of Arts - Psychology & Linguistics
University of California - Los Angeles
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