Hasibullha Rahimi
Lawrenceville,GA
Summary
Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
LAZ Parking
Atlanta , GA
10.2016 - 10.2022
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 18 plus employees to achieve adequate manpower coverage.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Used Opera, flash valet to record guests' check-ins and check-outs.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased revenue by implementing new ideas that resulted in full occupancy 6 days per week.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Motivated and rewarded employees to improve engagement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Remained available 6 hours daily to respond to guest needs, complaints or inquiries.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
High School Diploma -
Ahmad Shah Masoud Hight School
Kabul Afghanistan 01.2009
Skills
- Hospitality Management
- Operational Efficiency
- Personnel Supervision
- Basic Accounting Principles
- Event Staffing
- Employee Performance Evaluations
- Accounts Payable and Accounts Receivable
- Assignment Delegation
- Workflow Schedules
- Office Supplies and Inventory
- Staff Support
- Disciplinary Action
- Cash Register Operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved award by completing [Task] with accuracy and efficiency.
- Supervised team of 25 plus staff members.
Timeline
Hospitality Manager
LAZ Parking
10.2016 - 10.2022
High School Diploma -
Ahmad Shah Masoud Hight School