Serenea Gheyvandian
Sunland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Manager
PALS Cleaners (Family Business)
01.2018 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflow for increased productivity by implementing effective time management techniques and prioritizing tasks.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Exceeded sales targets consistently through upselling additional services such as alterations or specialty cleaning treatments.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Strengthened client relationships with a friendly demeanor and prompt resolution of any issues or concerns.
- Increased repeat business by offering personalized service recommendations based on individual client needs and preferences.
- Expanded company clientele through targeted marketing efforts, resulting in increased foot traffic and revenue growth.
Receptionist
Chevy Chase Country Club
02.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Seasonal Worker
CVS Pharmacy
10.2022 - 02.2023
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
Education
Associate of Science - Natural Health
Pasadena City College
Pasadena, CAAssociate of Arts - Interior Design
Pasadena City College
Pasadena, CA05.2025
High School Diploma -
Burbank High School
Burbank, CA05.2022
Skills
- Technical Support
- Clerical Support
- Office Management
- Administrative Support
- Scheduling Appointments
- Customer and Client Relations
- Tech-Savvy
- Security Awareness
- Verbal and Written Communication
- Telephone Skills
- Professional Demeanor
- Time Management
Additional Information
Golden State Gymnastics Level 3 (2014-2018)
Advanced Dance team (2019-2022)
Choir (2015-2018)
Timeline
Receptionist
Chevy Chase Country Club
02.2023 - 01.2024
Seasonal Worker
CVS Pharmacy
10.2022 - 02.2023
Manager
PALS Cleaners (Family Business)
01.2018 - Current
Associate of Science - Natural Health
Pasadena City College
Associate of Arts - Interior Design
Pasadena City College
High School Diploma -
Burbank High School
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