Hassaan Hameedi
Naperville,IL
Summary
I am a diligent student working towards my bachelor’s degree and looking for an opportunity to build my experience further. I am keen to pursue an opportunity in an organization that will add value to my own skills by abiding by the company’s policies and needs.
Overview
4
4
years of professional experience
Work History
Cashier/Bookkeeper
Napleton Audi
Naperville
08.2023 - Current
- Handling Cash and Payments
- Record-Keeping
- Balancing cash drawers
- Customer Service
- Cash Flow Management
- Financial Compliance
- Maintaining the security of cash
- Teamwork
- Training and developing
- Problem Resolution
Customer Service Associate
Marshalls
Naperville
07.2020 - 08.2023
- Assisting customers in checkout and answering customer phone calls
- Processing returns and credit card applications
- Maintaining accurate register totals
- Process Cash transactions
- Covered multiple areas of store by cross-training in different roles
- Enhanced shopping experiences by directing or escorting customers to product locations on the sales floor.
Customer Service Representative
Allstate Insurance Co
Naperville, IL
08.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected customer feedback through surveys and used the data to improve customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats, and emails to facilitate customer service.
Education
Bachelor of Science - Computer Science
DePaul University
Chicago, IL06-2025
Associates of Sciences -
College Of DuPage
05.2023
HS Diploma -
Neuqua Valley High School
06.2021
Skills
- Proficiency in MS Office (Excel Advanced, Word Advanced, and PowerPoint)
- Programming Skills (Python, C)
- Excellent Team Member
- Time Management
- Communication Skills (Fluent in English and Urdu)
- Great Customer Service
- Trained in Point-of-Sale Systems
- Problem-Solving Skills
- Cultural Awareness
- Product Knowledge
- Building Relationships
- Adhering to Policies
- Patience and Problem Solving
- Problem Triage
- Handling Inquiries
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hobbies and Volunteer work
- Been a part of a computer science club.
- Been a part of social clubs.
- Play Tennis.
- Cinema enthusiast.
- Photography.
Timeline
Cashier/Bookkeeper
Napleton Audi
08.2023 - Current
Customer Service Representative
Allstate Insurance Co
08.2020 - 05.2021
Customer Service Associate
Marshalls
07.2020 - 08.2023
Bachelor of Science - Computer Science
DePaul University
Associates of Sciences -
College Of DuPage
HS Diploma -
Neuqua Valley High School
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