Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Hassan Ahmed

King of Prussia,United States

Summary

Results-driven professional with expertise in account management and client relationship building. Proven ability to negotiate contracts and drive sales growth through strategic planning and proactive issue resolution.

Overview

7
7
years of professional experience

Work History

Account Coordinator

Caliber Service Management
Exton, United States
10.2024 - Current
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Account Manager

Ferrandino & Son, Inc.
Trooper, United States
11.2021 - 04.2024
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

National Customer Service Associate

Pilot Freight Services
Glen Mills, United States
02.2021 - 11.2021
  • Handled incoming calls, ensuring exceptional customer service for all callers.
  • Monitored and responded to customer inquiries via email, maintaining accurate communication.
  • Made outgoing calls to follow up on shipment statuses, resolve issues, and provide customer updates.
  • Assisted and supported Pilot stations and cartage agents, facilitating smooth operations.
  • Mastered external customer applications, enhancing service efficiency.

Geek Squad

Best Buy
King of Prussia, United States
03.2019 - 02.2020
  • Initial PC set up and software installation
  • Maintained communication between clients and Geek Squad
  • Teaching and coaching fellow employees about Microsoft products
  • Assist with questions/ client education regarding technology use and repair
  • Diagnosis, repair or triage of client devices

Sales Consultant

Best Buy
King of Prussia, United States
11.2018 - 03.2019
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further assistance.
  • Answered customer questions about product availability and shipment times.

Education

Associate of Applied Sciences - AAS - Computer Networking and Cybersecurity

Montgomery County Community College
Blue Bell, PA

Skills

  • Strategic Planning
  • Account management
  • Data analysis
  • Problem solving
  • Account oversight
  • Conflict resolution
  • Client relationship
  • Account analysis
  • CRM software
  • Task prioritization
  • Performance management
  • Timelines
  • Resolutions

Websites

Languages

  • English, Native or Bilingual
  • Urdu, Native or Bilingual
  • Hindi, Native or Bilingual

Timeline

Account Coordinator

Caliber Service Management
10.2024 - Current

Account Manager

Ferrandino & Son, Inc.
11.2021 - 04.2024

National Customer Service Associate

Pilot Freight Services
02.2021 - 11.2021

Geek Squad

Best Buy
03.2019 - 02.2020

Sales Consultant

Best Buy
11.2018 - 03.2019

Associate of Applied Sciences - AAS - Computer Networking and Cybersecurity

Montgomery County Community College

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