Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hassan Alnaim

Detroit,MI

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

1
1
year of professional experience

Work History

AAA Emergency Tow Service Dispatcher

AAA
12.2022 - 08.2023
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

Education

No Degree - Chemistry

Wayne County Community College District
Detroit, MI

Skills

  • Office Support
  • Safety Training
  • Project Requirements
  • Team Meetings
  • Data Entry
  • Time Management
  • Word Processing
  • Data Collection

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

AAA Emergency Tow Service Dispatcher

AAA
12.2022 - 08.2023

No Degree - Chemistry

Wayne County Community College District

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Hassan Alnaim