Summary
Overview
Work History
Skills
Timeline
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Hassan Awan

Bothell,WA

Summary

Results-driven management professional with an established record of achieving sales excellence through innovative, customer-oriented approaches. Utilizes financial and marketing expertise to enhance operational efficiency and customer engagement. Committed to fostering customer loyalty and driving revenue growth through innovative problem-solving and policy optimization.

Overview

13
13
years of professional experience

Work History

Retail Store Manager

Comcast
Redmond, WA
11.2022 - Current
  • Redmond Store Manager – June 2024-Current
  • Q2 2025 - YourVoice 98%
  • Q2 2025 - Top 3 PNR Mobile Conv.
  • Lynnwood Store Manager – January 2024-June 2024
  • Lynnwood Remodel Project – April to June (Q2 2024)
  • Q2 – May – Your Voice 90%
  • Mentored 3 Interim Store Managers Promoted 4 RSE’s to ASM’s
  • Lynnwood WD Scorecard Rank #109 (Q3 2023) > to Rank #14 (Q1 2024)
  • TNPS 69.8 (Q4 2023) to 75.6 (Q1 2024)
  • XM CR 2.65 (Q4 2023) to 3.78 (Q1 2024)
  • DR CR 6.8 (Q4 2023) to 11.5 (Q1 2024).
  • VID 89.6% (Q4 2023) to 146% (Q1 2024)
  • Onboarded new Store Manager
  • Dual Store Manager of Redmond and Northgate Q2 2023
  • Redmond Store Manager -
  • Q4 2023 – PNR #1 Mobile CR 4.02
  • Top 10 WD
  • YoY Mobile CR increased from 2.54 (2022) to 3.08 (2023).
  • YoY tNPS increase from 65.8 (2022) to 71.0 (2023).

Assistant Manager

Comcast
Bellevue, WA
07.2021 - 11.2022
  • Selected for Interim Store Manager (May-July 2022)
  • Increased eNPS average from 27.4 to 73%
  • Set store record for tNPS: 80+ (July)
  • Won Q1 and Q2 Central Top Assistant Manager (2022)
  • Increased XH by 400% (August)

Manager/Data Analyst

International Rugs & Blankets
Everett, WA
09.2017 - 08.2018
  • Designed and built statistical analysis models on programs (SAP, Google Analytics, e.g.) to improve in-store sales by 25%.
  • Created visual dashboards for statistical analysis with VLOOKUP & pivot table to improve statistics in all facets.
  • Analyzed reports and data models to extract business insights & improve store model.

Retail Assistant Manager

T-Mobile
College Station, TX
07.2015 - 07.2017
  • Garnered and fostered a robust clientele leveraging strong presentation and closing skills to optimize sales despite a pre-dominant market of competitors.
  • Excelled in building and motivating management and associates in morale, performance, and building a fun and healthy work environment.
  • implement a reasonable strategy to over perform the market and eventually increase revenue by 20%.
  • Led team to multiple nationwide top 1% finishes.

Tech Analyst - JUMP

T-Mobile
Bellevue, WA
07.2014 - 06.2015
  • Designed a centralized database by gathering requirements from client and migrated their data from DOS to MS SQL Serve
  • Deployed and observed IDS sensors and their resulting alerts.
  • Refined and improved existing documentation system, resulting in reduced labor costs totaling $15,000 annually via increased workplace efficiency.

Undergraduate Research Assistant

Department of Communication - University of Washington
Seattle, WA
01.2013 - 07.2013
  • Analyzed 30+ years of mainstream historical articles.
  • Read and recorded information on an Excel spreadsheet using several of different coding schemes.
  • Analyzed massive data by performing coarse graining and identified phase-dependent statistical distributions.

Skills

  • Sales expertise
  • Organizational skills
  • Business results orientation
  • Partner relationship management
  • Strategic planning
  • Product positioning
  • Time management
  • Customer experience enhancement
  • Business analytics
  • Project management
  • Motivation techniques
  • Communication proficiency

Timeline

Retail Store Manager

Comcast
11.2022 - Current

Assistant Manager

Comcast
07.2021 - 11.2022

Manager/Data Analyst

International Rugs & Blankets
09.2017 - 08.2018

Retail Assistant Manager

T-Mobile
07.2015 - 07.2017

Tech Analyst - JUMP

T-Mobile
07.2014 - 06.2015

Undergraduate Research Assistant

Department of Communication - University of Washington
01.2013 - 07.2013

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Hassan Awan