Hassan Hassan
Chelsea,MA
Summary
Proven Professional Security Officer with a track record of enhancing safety at Allied Universal Security Services through vigilant surveillance and effective incident management. Skilled in CCTV operation and fostering workplace safety, demonstrating integrity and reliability. Excelled in customer service, boosting loyalty through empathetic engagement and swift resolution of concerns.
Overview
7
7
years of professional experience
Work History
Professional Security Officer
Allied Universal Security Services
Boston, MA
02.2018 - 07.2024
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Supported Human Resources in conducting background checks on prospective employees, ensuring the hiring of trustworthy individuals.
- Investigated suspicious activity, deterring potential criminal behavior and maintaining a secure environment.
- Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
- Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
- Collaborated with local law enforcement during investigations, promoting efficient communication and information sharing.
- Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
- Performed routine inspections of facility perimeters, identifying potential vulnerabilities and recommending improvements when necessary.
- Assisted in the development of comprehensive security plans for special events, minimizing potential risks.
- Maintained accurate records of daily activities and incident reports, contributing to an organized security operation.
- Responded swiftly to alarms or emergencies, mitigating potential damage or loss due to timely intervention.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
Customer Service Cashier
PreFlight Airport Parking
Chelsea, MA
04.2017 - 11.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma - Business Management And Administration
Lumumba High School
Stone Town, Zanzibar Republic Of Tanzania 12.2007
Skills
- Quick Learner
- Integrity and Honesty
- Detail Oriented
- Patrol operations
- CCTV Operation
- Self-defense techniques
- Security Awareness Training
- Incident Reporting
- Alarm System Management
- Access Control Management
- Vigilant Surveillance
- Security Systems Monitoring
- Visitor Screening Procedures
- Reliability
- Workplace Safety
Timeline
Professional Security Officer
Allied Universal Security Services
02.2018 - 07.2024
Customer Service Cashier
PreFlight Airport Parking
04.2017 - 11.2019
High School Diploma - Business Management And Administration
Lumumba High School