Hassan Hussein
Inver Grove Heights,MN
Summary
Results-driven Co-Owner with a strong focus on business development and customer service. Drove profit increases and cost reductions through innovative strategies and effective team leadership. Committed to identifying market trends and growth opportunities to foster sustainable business expansion.
Overview
16
16
years of professional experience
Work History
Co-Owner & Operations Manager
ACE Home Care LLC
05.2025 - Current
- Manage day-to-day operations for a Medicaid-funded personal support services agency, including staff supervision and client service delivery
- Track and reconcile service records against billing to prevent claim errors [add volume: clients served, staff managed, claims per month]
- Tracked and reconciled service records against billing, ensuring accuracy and compliance to prevent claim errors [add volume: clients served, staff managed, claims per month]
- Supervised field staff and coordinated remote scheduling across [X] clients, optimizing staff deployment and client service
- Directed daily home care operations, ensuring consistent service delivery and caregiver accountability.
Housing Program Manager
Careful Care
10.2023 - 05.2025
- Managed a caseload of clients through housing program enrollment, verifying eligibility documentation against program rules
- Prepared and submitted program documentation, meeting all required deadlines to ensure program continuity
- Maintained organized client records, facilitating audits and program reviews for accountability and transparency
- Managed stakeholder relationships, translating priorities into clear project milestones and follow-up actions.
- Coordinated program workflows across teams, ensuring consistent execution and timely issue resolution.
Housing Voucher Technician
Minneapolis Public Housing Authority
07.2023 - 10.2023
- Reviewed income, household, and identity documents to assess and confirm Housing Choice Voucher eligibility under HUD rules
- Entered and validated applicant data in agency's case system, identifying and resolving discrepancies to ensure accurate processing
- Performed corrective repairs on plumbing, electrical, and appliance systems in occupied residential units.
- Inspected apartments and common areas to identify maintenance issues and safety hazards.
- Completed work orders promptly, documenting repairs and follow-up needs accurately.
Driver Trainer & Supervisor (previously Commercial Truck Driver)
Black Deer Transport
02.2018 - 05.2021
- Promoted from driver to trainer/supervisor; trained new drivers on safety, routing, and regulatory compliance
- Maintained accurate logs, bills of lading, delivery documentation for commercial freight to ensure compliance
- Coordinated with dispatch to resolve delivery exceptions and maintain delivery schedules
After-School Program Supervisor (previously Intern)
Toronto Community Housing
01.2011 - 01.2018
- Promoted from intern to supervisor and managed daily program operations and staff scheduling.
- Supervised program staff delivering tenant services, resolving escalations, and maintaining service standards
- Coordinated daily operations across property management teams to ensure consistent resident support
- Monitored compliance with housing policies, procedures, and safety requirements
- Directed team of 8 personnel, overseeing records, performance, and quality assurance.
Education
Bachelor of Science - Business Administration
Metropolitan State University
St. Paul, MN07.2028
High School Diploma -
Eastern Canada High School
Toronto, ON06.2012
U.S. Customs Broker License Exam -
CBP
Minneapolis Minnesota 10.2027
Skills
- Data entry
- Regulatory compliance
- Client scheduling coordination
- Software proficiency
- Small business operations
- Compliance management
- Customer service
- Operational efficiency management
- Client relationship management
- Languages: English (fluent), Somali (fluent)
Accomplishments
- Oversaw billing documentation for ~[840 hrs/week] of service delivered by 46 caregivers at a Medicaid-funded agency, reconciling records against billing to prevent claim errors
- Maintained records that kept a Medicaid-funded agency ready for state audits
- Reviewed income, household, and ID documents to decide Housing Choice Voucher eligibility under HUD rules, flagging discrepancies before approval
- Managed a caseload of [X] clients through housing program enrollment, verifying eligibility documents and meeting all submission deadlines
- Promoted from commercial truck driver to driver trainer/supervisor; trained [X] new drivers on safety and regulatory compliance
- Kept accurate logbooks, bills of lading, and delivery records for commercial freight
- Promoted from intern to supervisor over 7 years at Toronto Community Housing
Education & Licenses
- Commercial Driver's License, Minnesota (transferred from Ontario) [add endorsements only once issued]
- U.S. Customs Broker License Exam — in preparation, target sitting October 2027
Timeline
Co-Owner & Operations Manager
ACE Home Care LLC
05.2025 - Current
Housing Program Manager
Careful Care
10.2023 - 05.2025
Housing Voucher Technician
Minneapolis Public Housing Authority
07.2023 - 10.2023
Driver Trainer & Supervisor (previously Commercial Truck Driver)
Black Deer Transport
02.2018 - 05.2021
After-School Program Supervisor (previously Intern)
Toronto Community Housing
01.2011 - 01.2018
Bachelor of Science - Business Administration
Metropolitan State University
High School Diploma -
Eastern Canada High School
U.S. Customs Broker License Exam -
CBP