Stephanie Redstone

Start-up with business partner/co-owner. Built from $100 deposit to a 12-year-old multimillion dollar/year revenue. Manage office, personnel, accounts receivable & accounts payable. Liaison between company, insurance adjusters & companies, mortgage companies & roofing customers. Promote business via customer service, regulatory compliance, social media & by building lasting relationships encouraging repeat customer experiences. Demonstrated collection & use of data to drive change and decisions continually-improving operations at all levels of company. Focused on providing a seamless experience for customers. Passionately-committed to company becoming recognized among peers & outside of industry as benchmark for exceptional customer service.

Offered esthetics services to clients. Analyzed skin types & conditions. Performed facial and body treatments. Recommended products & services. Sold retail products from skincare line utilized.

Responsible for opening & closing store daily. Run reports via QuickBooks Point of Sale system and handle money for deposits. Coordinate all activities necessary for selling clothing, accessories & gifts in store, including: orders, inventory, returnables, merchandising & marketing. Instrumental in owner creating & maintaining online store still in operation today. Store sales increased 30% after my hire date.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Created and developed detailed work plans to meet business priorities and deadlines.

Coordinated improvement activities of then-three facilities, including: formation, progression and communication of team & departmental improvement activities. Assisted these entities in measurement of success indicators. Developed & provided education for all employees upon entry into the system (Orientation) and annually (Education Day) thereafter.

Served as internal consultant in areas of facilitation, performance improvement, quantitative methodology & thinking. Responsible for supporting leadership, management & medical staff in the management and application of improvement. Assisted senior management in aligning departmental activities with system strategy. Coauthored & implemented an improvement guidebook to be used systemwide. Developed curriculum and instructed managers in making data-based decisions. Led multidisciplinary Decision Support Team charged with insuring data integrity, consistent utilization of databases and adequate support of priority projects.

Audited internal operations and external environment. Recommended courses of action to the Board of Directors.

Independently completed a service response logistics study on flow of patients and film in the Radiology Department. Presented findings to hospital administration. Prepared paper of findings for college credit.

Responsible for independently completing data entry projects regarding inventory levels and sales for marketing strategies of Pepsi products.

Reordered raw materials for production, utilizing both truck & rail transportation. Purchased miscellaneous products locally for departments as well as 23 divisions company-wide. Coordinated all deliveries on a timely basis to meet customer needs. Communicated daily with vendors to prevent production downtime. Supplied Accounts Payable with completed purchase orders and invoices.

Worked in 3 Departments: Admitting, Discharge Planning, Social Services. Processed patient information necessary for progression through the system. Served as a liaison between the hospital and nursing homes. Prepared statistics and documentation essential to hospital reimbursement. Followed patients post-discharge to insure reception of services and functional improvement.

Operated computer to generate reports and scholarship award letters. Answered student & parent questions concerning financial aid, specifically scholarships. Entered scholarship awards into university computer system.

Prepared weekly mailings to Realtor members in excess of 300 and monthly mailings in excess of 1,000. Maintained information to keep mailing list current. Entered multilisting information into computer system. Ran reports for membership and Board of Directors. Handled telephone flow for the entire office. Supported other secretarial staff.

Assisted in finalizing articles for print. Wrote & edited feature articles published in the newspaper. Assisted in the library and with general office duties.