RAYMOND A. MONTECALVO
Salon Damore
Deer Park,NY
1
Certification
10
years of professional experience
Business Professional with Best-in-Class Customer Service skills. Recognized for top performance, leadership including Service Member of the Year and Presidents Club honors.
Work History
Co-Owner & Operations Manager
10 Months- Client Base Expansion: Spearheaded targeted client retention and referral initiatives, directly expanding the active customer base and boosting overall salon revenue.
- Customer Service Excellence: Delivered "Best in Class" customer service, creating a welcoming atmosphere that directly contributed to expanding the client base and increasing overall salon revenue.
- Operations & Scheduling: Efficiently managed complex employee shifts and client appointments to maximize salon daily capacity and minimize wait times.
- Inventory & Retail Sales: Oversaw retail product sales and inventory management, implementing tracking systems to optimize stock levels and drive product revenue.
- Vendor & Cost Management: Directed vendor relationships and negotiated supply agreements, successfully controlling operating costs without compromising salon quality.
Digital Marketing Manager
4 Months- Monitored, managed, and leveraged all 3rd party lead and digital marketing vendors.
- Successful in making recommendations for increased process efficiency.
- Successfully strategy implemented to increase website conversion rates, specifically the GMC and Buick Brands.
- Onboarded and managed: Impel, Honest Digital, Full Path, Dealer Smart, Capital One.
- Involuntary Separation
Dealer Performance Manager
3 Months- Successfully delivered performance analysis, and strategic recommendations.
- Re-established underperforming dealer relationships and increased ROI.
- Corporate restructure – involuntary separation
Area Success Manager
5 Months- Managed relationships of 15 accounts (Franchise Dealerships) in the Long Island Area.
- Averaged 60k to 75k in volume month over month.
- Resigned voluntarily to work for True Car. March 2025
INFINITI Digital Marketing Consultant (IDMC)
1 Year 6 Months- Supported INFINITI franchise dealers across NY, NJ, and CT.
- Partnered with OEM Field Managers to execute and optimize digital marketing incentive programs.
- Drove measurable increases in website traffic, digital engagement, and incremental sales through analytics-based strategy. Worked closely with Fox Dealer, C4 Analytics, Dealer Inspire, Dealer On, Dealer.com and all Social Media 3rd parties.
- Built trusted relationships with Dealer Principals, General Managers, and Sales Leaders.
Dealer Relationship/Sales Manager
1 Year- Performed daily asset verification, audits, and recovery oversight.
- Consulted dealers on inventory finance strategies, risk management, and exit planning.
- Analyzed dealer financials and market data to recommend floor plan solutions.
- Hit monthly sales goals of 6 per month 10 out 12 months.
- Resigned for another position.
Dealer Success Manager
1 Year 3 Months- Managed a book of 65 franchise and independent dealer accounts across NY and NJ.
- Conducted successful monthly business reviews and training with dealer leadership.
- Prospected, closed, and increased MRR by 30% through product upsell.
Customer Success Manager
3 Years 10 Months- Achieved 125%-145% of quota consistently over 3 years. Prospected and grew my market by 30% YOY.
- Maintained average dealer churn below 2% after first two years.
- Conducted 200+ dealer training sessions on digital retail, pricing, and ROI optimization.
- Earned 2019 Service Member of the Year and Presidents Club recognition.
- Trained and mentored new Client Success Managers.
- COVID-19 Layoff
Education
Bachelor of Science - Business Management
GPA: 3.95 GPA
Skills
Customer service
Small business operations
Customer relations
Decision-making
Business Analytics
Relationship Building
Accomplishments
2018 I was awarded the top Service Member Award out of very talented field and sales team of over 250. I was instrumental in growing the NY region in both sales and retention.
2021-2022 - Completed Courses in Google Analytics, and Digital Ads.
2024 I earned a Certificate pf Achievement from Entre Leadership Experience. Denver Colorado.
Certification
- Certificate of Leadership – ENTRE Institute (2024)
- G4 Analytics & Reporting
- Automotive CCTV/Streaming Training – NYAD (2025)
Timeline
Co-Owner & Operations Manager
Salon Damore
01.2026 - CurrentRead More
Digital Marketing Manager
Generation Auto Group
08.2025 - 12.2025Read More
Dealer Performance Manager
TrueCar, Inc.
03.2025 - 06.2025Read More
Area Success Manager
B - Squared Supply
10.2024 - 03.2025Read More
INFINITI Digital Marketing Consultant (IDMC)
Shift Digital
03.2023 - 09.2024Read More
Dealer Relationship/Sales Manager
Kinetic Advantage
03.2022 - 03.2023Read More
Dealer Success Manager
AutoFi, Inc.
11.2020 - 02.2022Read More
Customer Success Manager
TrueCar, Inc.
07.2016 - 05.2020Read More
University of Phoenix
Bachelor of Science from Business Management
Read More