Hassan K. McClendon-Bruce

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Facilitate client’s situation by analyzing financial situation and make sound decisions based on information provided by the client(s) and the tax agencies. Plans depending on the complexity and quantity.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their needs.
• Train new hires
• Accessed POA/ Offer in compromise closed cases

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Ability to work from home (well equipped- internet and private space)

Main objective goal is to find potential sponsors for children in-need. (Non-profit Organization)

Ability to communicate via virtual or in-person to build a partnership relationship with clients

Highly self-motivated attitude

Professional presentation and Excellent communication skills

• Kept guest and work areas clean, organized, and sanitized per established standards.
• Reduced food waste by implementing proper inventory tracking and storage practices.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Maintained health and food safety standards at all stages, from storage through delivery.