Forrest Thompson
Abingdon,MD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
Work History
Resolution Case Manager & Social Media Analyst
IKEA NORTH AMERICA
Baltimore, MD
08.2016 - Current
- Handled management of customer-related claims
- Analyzed supply chain data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance inventory management strategies.
- Investigated customer claims to access liability between customer and employer
- Resolve any outstanding issues between customer and employer
- Worked on analytics team that provided data to shareholders regarding chat and social media
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Tracked and analyzed social media and online marketing initiatives.
HOSPITALITY AND GROUNDS ASSISTANT
Conrad's Ruth Villa
BALTIMORE, MD
05.2008 - 07.2016
- Maintained inventory on equipment such as slicers and fryers
- Upkeep of facilities
- Coordinated parking and guest tracking for 3k plus attendee events
- Developed forecasting models to optimize stock levels and reduce excess inventory.
- Implemented process enhancements that increased efficiency in order fulfillment operations.
DELIVERY TECHNICIAN
CAPITOL BUILDING SUPPLY
Baltimore, MD
05.2013 - 05.2016
- Transported and safely delivered items to prevent damage or loss.
- Forklift certification
- Moffet truck mounted Forklift certification
- Fassi truck mounted crane experience
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Education
Some College (No Degree) - Business
Community College Of Baltimore County
Bachelors of Liberal Arts - Criminal Justice, Sociology & Anthropology
Towson University
01-2016
Skills
- Data Analysis
- Case Management
- Project Management
- Problem-solving
- Time management
- Supply chain planning
Timeline
Resolution Case Manager & Social Media Analyst
IKEA NORTH AMERICA
08.2016 - Current
DELIVERY TECHNICIAN
CAPITOL BUILDING SUPPLY
05.2013 - 05.2016
HOSPITALITY AND GROUNDS ASSISTANT
Conrad's Ruth Villa
05.2008 - 07.2016
Bachelors of Liberal Arts - Criminal Justice, Sociology & Anthropology
Towson University
Some College (No Degree) - Business
Community College Of Baltimore County