Hassan Mouhsine
Atlanta,GA
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish and Arabic and French, help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Jme Engineering
Austin, TX
11.2022 - 02.2025
- In my role as Representative, I handled incoming calls, emails, and service requests, ensuring timely and professional responses, and provided bilingual support to a diverse customer base, effectively addressing inquiries in both English and Spanish. I maintained a high level of product knowledge to provide accurate information and solutions to customers, and coordinate with technicians or service teams to ensure timely assistance. In addition, I work closely with technical, sales, and management teams to improve efficiency.
Call Center Representative
Tremec Corporation
Mexico, Queretarou
02.2021 - 10.2022
- My primary role was involve providing information about Tremec's products and services,assisting customers with inquiries,and resolving any issues they may encounter and addressing customer questions and concerns via phone,email,or chat. Also assisting with placing orders,returns,or refunds and answering customer inquiries about Tremec products(such as manual transmissions).
Python Developer Intern
Marathon Oil
Agadir, Morocco
02.2019 - 02.2021
- In my position, I developed automated scripts to streamline data processing tasks using Python and Provided technical support to non-engineering team, also Collaborated effectively with team members while maintaining strong sense of individual responsibility, in addition I Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Education
Some College (No Degree) - Information And Communication Technology
Austin Community College
Austin, TXSome College (No Degree) -
Moroccan School of Translation And Interpretation
MoroccoSkills
- Bilingual communication
- Customer service
- Technical support
- Order processing
- Product knowledge
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Native/ Bilingual
French
Limited
Timeline
Bilingual Customer Service Representative
Jme Engineering
11.2022 - 02.2025
Call Center Representative
Tremec Corporation
02.2021 - 10.2022
Python Developer Intern
Marathon Oil
02.2019 - 02.2021
Some College (No Degree) - Information And Communication Technology
Austin Community College
Some College (No Degree) -
Moroccan School of Translation And Interpretation
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