Hassan Nasser
Dearborn ,MI
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. As well as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in the field I study for and love most, which would be in the field of criminal justice. I am ready to help my team achieve company goals and make a difference in society.
Overview
6
6
years of professional experience
Work History
Collision Shop Manager
Luxury Collision
Dearborn, MI
01.2021 - Current
- Implemented quality control measures after each repair job, ensuring that vehicles met or exceeded industry standards before being returned to customers.
- Streamlined communication between team members, leading to improved efficiency in completing repairs on time and within budget constraints.
- Built lasting relationships with customers through transparent communication regarding repair progress and costs while addressing any concerns or questions they may have had during the process.
- Developed strong relationships with insurance companies, resulting in increased referrals and revenue.
- Reduced cycle times through efficient scheduling and prioritizing of repairs, leading to faster turnaround times for customers.
- Oversaw the hiring, training, coaching, and evaluation of employees to maintain a productive workforce capable of delivering quality repairs consistently.
- Improved customer satisfaction by implementing streamlined processes for vehicle intake and repair updates.
- Ensured compliance with all local, state, and federal regulations related to collision repair services while staying informed of any changes in legislation that could impact business operations.
- Maintained a high level of workmanship by ensuring all technicians were properly trained and certified.
- Enhanced shop safety by conducting regular inspections, enforcing strict safety protocols, and addressing potential hazards promptly.
Chiropractic Office Manager
Rehab Team Of Michigan
Lincoln Park, MI
05.2019 - 05.2021
- Managed payroll processing for all employees while adhering to state labor laws and established policies regarding overtime pay or time off requests.
- Enhanced staff productivity through regular training sessions and performance evaluations.
- Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
- Maintained accurate financial records for the practice, ensuring timely processing of invoices and payments.
- Ensured compliance with all necessary regulations for maintaining a safe and hygienic office environment.
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
- Oversaw all aspects of patient care coordination, including appointment scheduling, treatment plans, and follow-up communication.
Sheriff's Officer
Wayne County
Detroit, MI
12.2017 - 03.2018
- Provided public safety assistance at community events to maintain safe and secure environments.
- Observed jail and inmate activity to maintain order and safety of many inmates and guards.
- Served court documents and completed civil process duties for many cases.
Education
Associate Degree - Criminal Justice
Henry Ford College
Dearborn, MI2019
High School Diploma -
Dearborn High School
Dearborn, MI2015
Skills
- Automotive diagnostics
- Workload prioritization
- Paint Matching
- Vehicle Inspection
- Coaching and Mentoring
- Efficiency optimization
- Employee Training
- Technical knowledge
- Staff Scheduling
- Cost Control
- Salesmanship
- Insurance Negotiation
- Safety Management
- Quality Control
Languages
Arabic
Native or Bilingual
Timeline
Collision Shop Manager
Luxury Collision
01.2021 - Current
Chiropractic Office Manager
Rehab Team Of Michigan
05.2019 - 05.2021
Sheriff's Officer
Wayne County
12.2017 - 03.2018
Associate Degree - Criminal Justice
Henry Ford College
High School Diploma -
Dearborn High School