Jeffrey Hagen
Stanwood,WA
Summary
Results-driven Collision Shop Manager with extensive experience in automotive diagnostics and workflow coordination. Recognized for implementing process improvements that reduce turnaround times and enhance service quality, ensuring compliance with safety standards and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Collision Shop Manager
Community Transit
Everett, WA
10.2023 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Implemented process improvements that streamlined repair procedures and reduced turnaround times.
- Managed team performance, providing training and mentorship to enhance skills and productivity.
- Coordinated with suppliers to maintain inventory levels and ensure timely availability of materials.
- Developed safety protocols, ensuring compliance with industry regulations and enhancing workplace safety.
- Conducted regular staff meetings to communicate objectives, align team goals, and encourage collaboration.
- Oversaw the hiring, training, coaching, and evaluation of employees to maintain a productive workforce capable of delivering quality repairs consistently.
- Enhanced shop safety by conducting regular inspections, enforcing strict safety protocols, and addressing potential hazards promptly.
- Maximized productivity by assigning tasks based on individual technician strengths and ensuring that appropriate tools were available for each job as needed.
- Maintained a high level of workmanship by ensuring all technicians were properly trained and certified.
- Implemented quality control measures after each repair job, ensuring that vehicles met or exceeded industry standards before being returned to customers.
- Supervised and managed shop operations and tasks.
Lead Auto Body Technician
Rpm Collision
Burlington, WA
03.2021 - 09.2023
- Supervised daily operations to promote efficient workflow and high-quality repairs.
- Trained and mentored junior technicians on advanced repair techniques and safety protocols.
- Implemented process improvements that reduced turnaround times for vehicle repairs.
- Utilized diagnostic tools to assess vehicle damage and recommend appropriate repair solutions.
- Maintained a safe working environment, ensuring compliance with industry standards and regulatory requirements.
- Continuously updated technical knowledge by attending industry workshops, conferences, and training sessions to stay current on the latest advancements in auto body repair techniques.
- Reduced repair times by effectively prioritizing tasks and allocating resources based on the job complexity.
- Ensured seamless communication between team members, resulting in timely completion of projects and increased customer satisfaction.
- Utilized advanced diagnostic equipment to accurately identify issues and develop appropriate repair plans.
- Collaborated with insurance adjusters to accurately assess damages and negotiate fair settlements for clients.
- Consistently met or exceeded performance metrics for efficiency, productivity, and quality as a Lead Auto Body Technician.
- Mentored junior technicians, providing guidance on best practices and fostering professional growth within the team.
- Delivered high-quality repairs by consistently utilizing advanced tools, equipment, and methods in alignment with manufacturer specifications.
- Performed thorough quality inspections upon project completion, guaranteeing adherence to high standards of workmanship before vehicle delivery.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Followed standard operating procedures to achieve consistent quality of work.
- Reassembled and replaced parts to complete body repairs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Maintained shop inventory according to set standards and rectified discrepancies.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Replaced glass, headlights and other lighting and electrical components.
- Examined vehicles to determine extent of damage and repairs required.
- Installed interior and exterior trim, including moldings and emblems.
- Aligned and balanced vehicle frames using laser alignment systems.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Performed structural and non-structural repairs on variety of vehicle models.
Lead Auto Body Technician
Caliber Collision
Lynnwood, WA
07.2014 - 03.2021
- Inspected completed work to guarantee adherence to industry standards and customer satisfaction.
- Coordinated with insurance adjusters to expedite claims processing and repair approvals.
- Implemented process improvements that reduced turnaround times for vehicle repairs.
- Trained and mentored junior technicians on advanced repair techniques and safety protocols.
- Supervised daily operations to ensure efficient workflow and high-quality repairs.
- Utilized diagnostic tools to assess vehicle damage and recommend appropriate repair solutions.
- Maintained a safe working environment, ensuring compliance with industry standards and regulatory requirements.
- Continuously updated technical knowledge by attending industry workshops, conferences, and training sessions to stay current on the latest advancements in auto body repair techniques.
- Collaborated with insurance adjusters to accurately assess damages and negotiate fair settlements for clients.
- Utilized advanced diagnostic equipment to accurately identify issues and develop appropriate repair plans.
- Consistently met or exceeded performance metrics for efficiency, productivity, and quality as Lead Auto Body Technician.
- Mentored junior technicians, providing guidance on best practices and fostering professional growth within the team.
- Delivered high-quality repairs by consistently utilizing advanced tools, equipment, and methods in alignment with manufacturer specifications.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Performed structural and non-structural repairs on a variety of vehicle models.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Aligned and balanced vehicle frames using laser alignment systems.
Auto Body Technician
Centers 3 Collision
Lynnwood, WA
08.2010 - 06.2014
- Diagnosed and repaired vehicle body issues using advanced tools and techniques.
- Collaborated with insurance adjusters to assess damage and determine repair estimates.
- Ensured compliance with safety regulations and industry standards throughout repair procedures.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Completed complex repairs with precision, demonstrating expertise in various auto body materials and techniques.
- Continuously updated professional knowledge through attending workshops, trade shows, and certification courses relevant to the auto body technician field.
- Reduced waste generation by recycling materials where possible and following environmentally friendly disposal procedures.
- Restored vehicles to their original condition, utilizing advanced dent removal techniques.
- Maintained up-to-date knowledge of industry standards and techniques through continuous learning.
- Optimized workshop space usage, effectively organizing tools and equipment.
- Inspected completed repairs for accuracy, quality and safety.
- Followed standard operating procedures to achieve consistent quality of work.
- Replaced and repaired vehicle parts according to work order instructions.
- Performed structural and non-structural repairs on a variety of vehicle models.
- Aligned and balanced vehicle frames using laser alignment systems.
- Adjusted and replaced doors and windows for proper fit and alignment.
Education
High School Diploma -
Lakewood High School
Marysville, WA06-2005
Automotive Collision
Lake Washington Technical College
KirklandSkills
- Automotive diagnostics
- Workload prioritization
- Vehicle inspection
- Task management
- Employee training
- Shop organization
- Auto body repair expertise
- Safety management
- Quality control
- Workflow coordination
- Team development and supervision
- Collision estimating
- Teamwork
- Effective communication
- Adaptability and flexibility
- Quality assurance
- Adaptability
Timeline
Collision Shop Manager
Community Transit
10.2023 - Current
Lead Auto Body Technician
Rpm Collision
03.2021 - 09.2023
Lead Auto Body Technician
Caliber Collision
07.2014 - 03.2021
Auto Body Technician
Centers 3 Collision
08.2010 - 06.2014
Automotive Collision
Lake Washington Technical College
High School Diploma -
Lakewood High School