Summary
Overview
Work History
Education
Skills
Timeline
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Neanta McCants

Fredericksburg,VA

Summary

Seasoned Collision Shop Manager at Camping World, adept in automotive diagnostics and fostering customer satisfaction. Spearheaded initiatives that enhanced team performance and streamlined repair processes, achieving significant improvements in service quality. Excelled in training and mentoring, leveraging strong leadership and problem-solving skills to elevate operational efficiency and client trust. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Collision Shop Manager

Camping World
05.2017 - Current
  • Improved customer satisfaction by implementing streamlined processes for vehicle intake and repair updates.
  • Maintained a high level of workmanship by ensuring all technicians were properly trained and certified.
  • Built lasting relationships with customers through transparent communication regarding repair progress and costs while addressing any concerns or questions they may have had during the process.
  • Ensured accurate estimates by thoroughly assessing vehicle damages and collaborating with insurance adjusters when necessary.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Supervised and managed shop operations and tasks.
  • Processed accounts payable within automated accounting system.
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.

Warranty Manager

Camping World
05.2017 - Current
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
  • Conducted regular audits of service center workmanship to maintain high-quality repair standards under manufacturer guidelines.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.

Retail Merchandiser

Camping World
05.2017 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Trained store personnel on product features to drive sales and increase product awareness.

Shift Leader

Pizza Hut
08.2013 - 04.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

High School Diploma -

Surrattsville High School
Clinton, MD

Skills

  • Automotive diagnostics
  • Workload prioritization
  • Training and coaching
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking Abilities
  • Team Leadership
  • Goal Setting
  • Hiring and Onboarding
  • Administrative Management
  • Vehicle Inspection

Timeline

Collision Shop Manager

Camping World
05.2017 - Current

Warranty Manager

Camping World
05.2017 - Current

Retail Merchandiser

Camping World
05.2017 - Current

Shift Leader

Pizza Hut
08.2013 - 04.2017

High School Diploma -

Surrattsville High School

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Neanta McCants