HASSAN OMAR
Raleigh,NC
Summary
Dynamic Technical Project Manager at Verizon with a proven track record in leading 4G/5G projects and enhancing team efficiency. Skilled in project management and effective communication, I excel at driving vendor relationships and achieving milestones. Passionate about delivering innovative solutions that elevate customer satisfaction and streamline processes. People driven project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of contractors, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools.
Overview
10
10
years of professional experience
Work History
Techincal Project Manager
Verizon
Raleigh, NC
12.2022 - Current
- Managing medium to large-scale 4G/5G engineering projects using tools such as FUZE, Microsoft products, G Suite, etc. To ensure objectives are met.
- Working closely with a variety of groups, both within and outside the Network Teams, including RF Design, Cell, Switch, Engineering, Transport, Real Estate, System Performance, and Translations.
- Managing external vendors to meet targeted network milestones and integration dates.
- Coordinating and leading regular project meetings to keep the team abreast of, as well as track, overall status, changes, risks, and major milestones.
- Escalating issues when necessary to keep schedules on track.
- Ensuring project timelines are met. Establishing contingency plans as needed throughout the duration of all projects.
- Providing regular status reports to the project team, management, and directors for projects.
- Coordinating lessons learned post-mortem discussions to document and improve the efficiencies of similar projects going forward.
- Developing new processes to improve employee and project efficiency. Documenting processes and procedures for the project team/sub-market.
Solutions Architect
Verizon
Cary, NC
11.2021 - 12.2022
- Assisting in the development, design, and implementation of out-of-the-box product solutions.
- Providing provisioning, and testing support.
- Driving internal process management through issue support, and developing sales representative solutions.
- Providing post-sales support for tech migration.
- Project Management.
- Use of G Suite and Microsoft Office.
- Working on detailed plans and communicating business updates to the working teams and stakeholders.
- Driving execution for projects to drive measurable results.
- Partnering with the frontline leadership and the field teams.
- Partnering with cross-functional teams to drive better results in KPIs.
- Leading Machine-to-Machine (M2M) Operations Center projects to enable Private Networks.
- Providing project management support for One Talk implementation, WAN/LAN routers, and CDMA transition.
- Mobile Device Management.
- Salesforce case management.
- Pivot Tables.
- Data usage and dispute research.
- Cradlepoint certifications completed a CompTIA Network+ equivalent.
- SME in fixed wireless, router implementation, LTE, and Wi-Fi configurations.
- Troubleshooting wireless networks.
Technical Specialist
Verizon Wireless
Alpharetta, GA
11.2020 - 11.2020
- Upgrade/Up sale of products and services offered
- Build customer loyalty through innovative solutions
- Proficient in the use of ACSS, Info manager, TRG, MARS, NRB, DELPHI and Equipment
- Guide
- Tier 2 technical support troubleshooting
- Cross-trained in Porting, Activations, and Credit (PACT)
- Ordering CLNR devices while managing NTF
- Project Management
- Use of G-Suite and Microsoft office
- Meeting and exceeding defined PA of 7day and Revenue Per Call
- Supporting tech transformation, tool adoption and all other tech related initiatives
Customer Service Specialist and Advocate
06.2015 - 11.2020
- Brand Ambassador who creates solutions for customers
- Upgrade/Up sale of products and services offered
- Build customer loyalty through innovative solutions
- Proficient in the use of ACSS, Info manager, doorways
- Tier 1 technical support troubleshooting
- Handling billing questions including but not limited to bill corrections if valid
- Meeting and exceeding defined PA of 3day, Customer Experience, Disconnects, RPC, etc metrics
- Lead Team meetings and huddles
- Director’s club 2017 YTD and 1st quarter 2019
- Advised peers on improving metrics by giving best practices
Education
Master of Science - Management Information Systems
Strayer University
Atlanta03.2023
Bachelor’s Degree - Business Administration, Project Management
Strayer University
Atlanta10.2019
Skills
- Technical troubleshooting
- Project management
- Customer relationship management
- Data analysis
- Technical support
- Equipment maintenance
- Problem solving
- Team building
- Effective communication
- Peer training
- Time management
- Report generation
- Telecommunications
- Big data analytics
- Network administration
- Project planning
- Process automation
- Business process analysis
- Software integration
- Presentation development
- Application support
- Technical solutions
- Customer proposals
- Presentations and public speaking
- Analytics
- Technical consulting
- Technical guidance
- Technical performance monitoring
- Change management
- Issue resolution/troubleshooting
- Document review
- Written communication
- Sensitive document disposal
- Vendor management
- Scrum master
- Supplier relations
- Technical project planning
- Cross-function collaboration
- Schedule management
- Project budget allocation
- System architecture
- Stakeholder communication
- Requirements analysis
- Team management
- Resource coordination
- Technical leadership
- Project leadership
- Risk mitigation
- Schedule control
- Vendor relationship management
- Agile project management
- Cross-functional team coordination
- Strategic planning
- Sprint planning
- Active listening
- Technical documentation
- Vendor selection
- Self motivation
- Performance metrics
- Scrum methodology
- Process improvement
- Customer service
- Team leadership
- Meeting facilitation
- Stakeholder engagement
- Conflict resolution
- Innovation implementation
- Program leadership
- Risk analysis and management
- Life cycle management
- Program performance analysis
- Utilization management
- Business acumen
- Strategic alignment
- Project coordination
- Regulatory compliance
- Scope management
- Agile projects
- Critical thinking
- Team leadership and direction
- Attention to detail
- Process mapping
- Program reviews
Timeline
Techincal Project Manager
Verizon
12.2022 - Current
Solutions Architect
Verizon
11.2021 - 12.2022
Technical Specialist
Verizon Wireless
11.2020 - 11.2020
Customer Service Specialist and Advocate
06.2015 - 11.2020
Master of Science - Management Information Systems
Strayer University
Bachelor’s Degree - Business Administration, Project Management
Strayer University
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Jacob M HernandezJacob M Hernandez
Founder & Day Trading Educator at Self EmployedFounder & Day Trading Educator at Self Employed