HASSAN SALEEM
Ontario
Summary
Accomplished data-centric professional with a proven record of delivering exceptional service to achieve long-term success. Highly motivated and energetic, passionate about finding data-driven solutions that drive results. Thrives in fast-paced environments, with a focus on achieving strategic goals and exceeding expectations. Currently seeking an innovative workplace to fully utilize a versatile skillset.
Overview
9
9
years of professional experience
Work History
Manager of Customer Success & Professional Services
SkyWatch
05.2023 - Current
- Leveraged data-driven decision-making in the management of product roadmaps, prioritizing features based on customer feedback, market trends, and business goals
- Managed a team of data analysts to leverage data analytics for informing strategic decisions across the entire product lifecycle, from ideation to market release
- Implemented analytics-driven customer journey optimizations, ensuring a seamless and personalized experience, contributing to enhanced customer satisfaction and loyalty
- Conducted data-driven market research to identify customer needs, resulting in the development of innovative product features and improvements
- Utilized data analytics to measure and enhance the effectiveness of product messaging and collateral, contributing to a 17% increase in product adoption rates
- Led cross-functional teams with a focus on data-driven project management, ensuring successful and timely product launches
- Developed strategic plans for enhancing operational efficiency and reducing costs.
- Improved team productivity by streamlining communication channels and implementing new collaboration tools.
- Managed cross-functional teams to deliver projects on time and within budget.
- Led initiatives to increase market share by analyzing competitive trends and adjusting business strategies.
Client Success/Data Analyst
SiteZeus
10.2021 - 05.2023
- Created KPIs to ensure timely delivery of value to c-suite executives and optimized sales handover using CRM software
- Integrated new workflows to support client journey, track product usage, and accelerate time- to-value
- Implemented clients whose account values exceeded $8M total and ensured that SaaS product (an A.IPowered machine learning location intelligence tool) meets clients' technical needs
- Cultivated and maintained ongoing client relationships with account executives for national retail/restaurant and performed data analytics for location/demographic optimization
- Monitored application performance using Azure DevOps and extracted data for analysis and visualization using Azure PostgreSQL, Power BI, Excel, and GIS platforms
Data Administrator
Ripa & Associates Civil Engineering and Construction
03.2021 - 12.2021
- Led Data migration, analysis, and integration projects, collaborated with cross-functional teams, and utilized geospatial tools to optimize network analysis and analyze complex geographic data sets
- Monitoring usage, transaction volumes, response times, concurrency levels
- Improved workflow between departments by creating schedules and deadlines, maintaining servers, organizing data
- Developed and presented reports for upper-level management, created dashboards for insights, and collaborated with IT teams on data integration solutions
Analyst
Geological Survey of Canada
09.2018 - 04.2019
Analyst
Rideau Valley Conservation Authority
09.2018 - 12.2018
Analyst
HIV AIDS Regional Services
09.2015 - 03.2016
Education
Certificates - Health Analytics and Big Data
Quinnipiac University
01.2023
BS - Geomatics and Geography
Carleton University
01.2019
Certificates - International Relationships and International Development
London School of Economics
01.2017
Skills
- Microsoft Office
- Python
- SQL/PostgreSQL
- QGIS/ESRI ArcGIS Pro/Remote Sensing
- MS Power BI
- CRM Administrator
- Project Management
- Research & Development
- Content Creation
- Training & Coaching
- Upselling
- Proof-of-concept development
- Amazon Web Services
- Customer satisfaction
- Cross-functional collaboration
- Marketing strategy
- Product management
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Professional Working
Timeline
Manager of Customer Success & Professional Services
SkyWatch
05.2023 - Current
Client Success/Data Analyst
SiteZeus
10.2021 - 05.2023
Data Administrator
Ripa & Associates Civil Engineering and Construction
03.2021 - 12.2021
Analyst
Geological Survey of Canada
09.2018 - 04.2019
Analyst
Rideau Valley Conservation Authority
09.2018 - 12.2018
Analyst
HIV AIDS Regional Services
09.2015 - 03.2016
BS - Geomatics and Geography
Carleton University
Certificates - International Relationships and International Development
London School of Economics
Certificates - Health Analytics and Big Data
Quinnipiac University
Similar Profiles
Harpreet KaurHarpreet Kaur
Security Guard Officer at Skywatch protection servicesSecurity Guard Officer at Skywatch protection services
Jack ReissJack Reiss
Automotive Technician Apprentice at FordAutomotive Technician Apprentice at Ford
Darrin McCormickDarrin McCormick
Sanitation Worker at Home ChefSanitation Worker at Home Chef
Diana GaribayDiana Garibay
Store Trainer at In N Out BurgerStore Trainer at In N Out Burger
Curtis ScalphCurtis Scalph
Adult Care Provider at Martarano ADF HouseAdult Care Provider at Martarano ADF House