Hassan Spencer
Earlton,NY
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Scribner's Catskill Lodge
10.2022 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
Front of House Manager(AGM)
Maggie McFly's
03.2021 - 10.2022
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Lead server and banquet captain
Diamond Mills Hotel & Tavern
08.2020 - 03.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Lead Server and Trainer
Smith and Wollensky
01.2016 - 12.2019
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associate in Science (AS) in Math and Sciences -
Columbia-Greene Community College
Hudson, NY05.2013
Skills
- Upselling
- POS
- Organizational Skills
- Leadership
- Hotel experience
- Banquet Experience
- Communication skills
- Organizational skills
- Management
- Hospitality
- Customer service
Timeline
Front of House Manager
Scribner's Catskill Lodge
10.2022 - Current
Front of House Manager(AGM)
Maggie McFly's
03.2021 - 10.2022
Lead server and banquet captain
Diamond Mills Hotel & Tavern
08.2020 - 03.2021
Lead Server and Trainer
Smith and Wollensky
01.2016 - 12.2019
Associate in Science (AS) in Math and Sciences -
Columbia-Greene Community College
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