Hassie Flores

• Manage team of 6 team members (4 Data Analyst & 2 Systems Analysts)
• Perform research and analysis on data and reporting systems
• Develop strategies to provide efficiency and increased productivity
• Coordinate with client and internal teams to develop functional reporting and KPI’s
• Improve workflow and workforce performance
• Goal setting, managing schedules and managing projects
• Assist in providing client insights on data for the program
• Data Migration from DOMO to Power BI. Working with Ascend and Snowflake to build out the ETL’s and reporting for 3 program lanes internally, client interface and build out of architectural interfacing system.

Program Manager - 10/2020 - 8/2022

• Assigned to large pharmaceutical client to support, develop and manage detailed project plans and Gannt Charts, assist with management reporting, oversee execution, planning, proposal development, and implementations
• Collaborate with the various areas to ensure proper coordination of best business practices; develop strong working relationships which help to identify areas of process improvement
• Manage Change Management process, Risk assessment & wherever appropriate, recommend process improvements to prevent redundant workflows and identify and recommend changes/efficiencies to assigned projects
• Prepare management/milestone summaries and status reports
• Partner with the appropriate areas and outside vendors to ensure that the individual components of the project plan fit into a cohesive whole
• Provide recommendations by reviewing issue logs, action plans, scheduling, and resourcing
• Initiate process improvements within company to ensure business focus, accountability and drive improvement among downstream partners and work groups
• Provide Program oversight and management for ARS Patient outreach team while maintaining client and vendor relationships

• Develop and manage detailed project plans, assist with management reporting, oversee task execution for all business activities including planning, proposal development, and implementations.
• Collaborate with the various areas to ensure proper coordination of business working teams; develop strong working relationships which enable the early identification of issues and collaborative solutions.
• Wherever appropriate, recommend process improvements to prevent redundant workflows and identify and recommend changes/efficiencies to assigned projects.
• In accordance with business priorities, manage multiple projects simultaneously. Collaboration with Marketing Team to develop and prepare all the Worksite product marketing materials (e.g., Marketing Brochures, Product Summaries, Training & Fulfillment)
• Determine the order of and manage dependencies across project streams, preparation and utilization of risk assessments and mitigation plans.
• Prepare management/milestone summaries and status reports.
• Partner with the appropriate areas and outside vendors to ensure that the individual components of the project plan fit into a cohesive whole.
• Provide recommendations by reviewing issue logs, action plans, scheduling, and resourcing.
• Participate in and where appropriate, lead priority setting and status meetings; participate in operating and governance meetings.

• Responsible for leading and completing Annual planning and budgeting process for an IT Department including labor and non-labor costs while working closely with Head of the IT and Finance partners.
• Lead and complete the Quarterly forecasting of the budget.
• Monitoring of Actual Vs Plan on a monthly basis. Conduct financial reviews with key IT leaders and helps solve for any variances/gaps.
• Keep track of software licenses, vendors, contracts, SOWs etc and their life cycle management.
• Drive and track Project demand intake process, prioritization and provide full transparency through reporting.
• Leading and complete IT department capacity planning and refresh on a monthly basis to show variations/gaps in meeting the business demand.
• Responsible for producing IT Portfolio status reporting including executive dashboards.
• On a periodic basis conducts testing of key IT projects to ensure they follow SDLC and key IT controls.
• Manage IT project documentation repository.
• Help to support new Employee / Contract onboarding process including ordering equipment, office space etc.
• Help with driving the content and presentation for Department Town halls, Meetings etc.
• Ensure compliance of SOX controls while testing the effectiveness of in scope controls.
• Ensure SOX controls documentation is up to date working with Finance / IT Compliance partners.

• Assists business stakeholders in preparing business cases and scope definitions.
• Develops and clarifies project scope and requirements for Item Processing Project related projects to ensure department needs are identified and communicated.
• Ensures that project team resources understand the functional requirements of the project based on approved scope.
• Confers regularly with departmental staff, IT and program team throughout the lifecycle of assigned projects, acting as a liaison between the users and technical staff; tracks progress, identifies changes, ensures changes are communicated to all groups and ensures timely delivery to production.
• Performs project management functions for the duration of assigned project and applies the appropriate project management tools and resources to support project execution.
• Assists with timely resolution of critical project issues through appropriate escalation and/or development of corrective action plans.
• Ensures delivery on time and within budget through applying scope management processes and techniques.
• Analyzes current business processes and makes recommendations to optimize them and improve efficiency.
• Develops process documentation and training materials; assists with project implementation systems-related training where necessary.
• Assists with functional regression and integration testing of new systems or enhancements prior to user acceptance testing. Assists with user test case development, facilitation of acceptance testing, and issue resolution procedures related to assigned projects.
• Assists in the evaluation of third-party software products to meet the business and technical requirements of AAOS operations.
• Performs vendor management functions as applicable for assigned projects; manages to approve statements of work and issue resolution and management.
• Develop strategic plans for implementing new PMO processes and procedures, plan and execute multiple initiatives while aligning to AAOS’ evolving PMO standards and practices.

• Assists business stakeholders in preparing business cases and scope definitions.
• Develops and clarifies project scope and requirements for Data Management and Information Technology related projects to ensure AAOS department needs are identified and communicated.
• Ensures that project team resources understand the functional requirements of the project based on approved scope.
• Confers regularly with departmental staff, IT and program team throughout the lifecycle of assigned projects, acting as a liaison between the users and technical staff; tracks progress, identifies changes, ensures changes are communicated to all groups and ensures timely delivery to production.
• Performs project management functions for the duration of assigned project and applies the appropriate project management tools and resources to support project execution.
• Assists with timely resolution of critical project issues through appropriate escalation and/or development of corrective action plans.
• Ensures delivery on time and within budget through applying scope management processes and techniques.
• Analyzes current business processes and makes recommendations to optimize them and improve efficiency.
• Develops process documentation and training materials; assists with project implementation systems-related training where necessary.
• Assists with functional regression and integration testing of new systems or enhancements prior to user acceptance testing. Assists with user test case development, facilitation of acceptance testing, and issue resolution procedures related to assigned projects.
• Assists in the evaluation of third-party software products to meet the business and technical requirements of AAOS operations.
• Performs vendor management functions as applicable for assigned projects; manages to approve statements of work and issue resolution and management.
• Develop strategic plans for implementing new PMO processes and procedures, plan and execute multiple initiatives while aligning to AAOS’ evolving PMO standards and practices.

• Working with two external vendors around Enterprise Governance Risk Compliance and vendor team to implement an Enterprise Risk Management tool for departments.
• Working with a vendor for Vitals to implement a location Consultation service to our members by utilizing the vendor to make updates within our current file loads to notify our providers and members of the new services being offered as part of a mandate for January 2018.
• Making enhancements to HCSC’s Texas Drug Formulary to add in new drugs that we will be providing to out new and current members for 2018.
• Assigned to Enterprise Marketing Automation and Transition Sales Incentives Projects for delivery in 2015.
• Assigned to Jellyvision, Retail Data Analytics, Landmark extraction and Retail Products in 2016
• Responsible for assisting to develop and maintain project documentation.
• Building and managing effective project teams that implement and coordinate management of complex programs and projects, manage relationships between internal/external client organizations; including management of project budgets, workload, developing strategies and processes; also, responsible workforce development of staff.
• Serving as liaison between business stakeholders and technical teams to ensure that stakeholder requests’ clearly outline the business need and provide ongoing project management reporting on the product development life cycle.
• Build project schedule to track key milestones to deliver projects on time.
• Working with internal testing teams as well to ensure documentation and requirements are set up properly.
• Handle organization of internal and external meetings as well as keep dictation on meetings. Resource management for both external and internal resources
• Maintained required reporting structures for various projects.
• 2012 – 2014: Sr. Project Coordinator
• Assigned to the Enterprise Project Management Office (EPMO)
• Responsible for Project Quality Management and Vendor Management
• Maintaining accountability, ownership and commitment to delivering project outcomes and delivery
• Stakeholder Relationship Management – maintain collaborative relationships to build loyalty and customer commitment.
• Incorporate strategic thinking and problem solving when dealing with various concepts and business implications.
• Project schedule, including resource allocation to provide design and resources with stakeholders and internal customers to ensure project delivery.
• Project Time Management – Execute and maintain project plans utilizing the PMLC initiation, planning and execution phases.

• Supported a Project Management Team in developing and maintaining project documentation. Create and maintain documentation flow charts for projects.
• Handled customer specifications and computer aided draft drawings/sketches.
• Set up Project Quality Plans and maintain all documentation pertaining to project requisition specifications from beginning to project completion and release of Schedule a Books
• Managed all reporting both internally and externally with customers and Engineering Staff
• Planned and coordinated accommodations that are needed for one site meetings (i.e. room reservations, catering, off-site meetings)
• Coordinated with Document Release Center on project specifications and releasing of documents and books to customers. Maintain and control filing of specification between UOP and the customers.
• Ran reports in SAP to show billable for customers and internal for management.

• Provide support to Retention, Sales, Customer Service and Risk Departments
• Maintain all files and reports for company from Merchant Closures to Merchant Issues to review, process, update and maintain all Daily Log Reports for Retention Team
• Monitored all employee time (i.e., vacation time and hours worked) in SharePoint System
• Prepared all reporting for company both daily and monthly for new merchants and merchants that terminate contracts with Integrity Payment Systems
• Maintained all process and procedures as changes or upgrades occur.
• Handled all refunds and/or debiting of merchant accounts.
• Handled any special reporting projects for all outside sales offices. Monitor and update any merchants that are not processing credit card transactions.
• Worked closely with outside loan companies to assist merchants with cash loans. Collections on merchants that had charge backs or holdbacks placed on accounts from a Risk perspective.

• Worked in the AMB Property Corporation to represent Office Team
• Assisted Senior Vice President of Development, Vice President and Associate of development. Email – Handling the setting up and maintenance of Microsoft Outlook Calendar and Contacts
• Handled all travel arrangements and hotel accommodations, and invoicing- Handle printing and monitoring of incoming Invoices and process for payment on all properties and vendors.
• Expense Reporting – Process and set up for payment.
• Handle documentation and correspondence for all Projects that are existing or being pursued for development.
• Worked with developers, architects and photographers to document building progress through development stages of Property.
• Handled all building market report and marketing material that is sent out to Vendors. Monitor all project costs and due diligence.

• Logility - Exception Reporting, Forecast Control Documents, Forecast Tracking
• Auto Replenishment Communications – Send data to Inventory Manager regarding new titles.
• Planned Order Reports – This is used to notify a Buyer/Planner of when a certain Stock Item is nearing End of Life or when stock is running low.
• Built of Materials/Kits – Setting up of structures in AS400 and maintain Documentation of set up and structure in reporting for upper management.
• New Product Demand and Inventory Monitoring
• Standard Operating Procedures Documentation & Distribution. Time and Attendance, Quality Assurance Process, Purchase Order Distribution and Authorization Letters for products ordered out of the country.
• Order Office Supplies and Set up Interviews for prospective candidates.

• Responsible for development and maintenance of the PBM client implementation process as part of the operations team
• PBM products integrate pharmacy benefit offerings such as mail, specialty, clinical programs, member enrollment, data services and pharmacy analysis processes.
• Provided support to Western Regional Account Executives and Management
• Interfaced with Senior and Management internal and external. Managed schedules and events for Management and staff
• Liaison between Eligibility Department and IT Department
• Implementation activities included new product development and integration into current processes and systems, analyzing and documenting impact of changes on client pharmacy benefits, project management of the implementation process including internal and external documentation, and post-implementation monitoring for client satisfaction.
• Developed processes that allow internal and external teams to design and communicate plan features that meet the needs of clients while satisfying WHI business guidelines.
• Developed, tracked and maintained performance goals showing successful delivery of services to internal and external departments.
• Ensured staff maintains superior product knowledge to ensure client satisfaction and maximize gross profit and sales for WHI.
• Worked closely with other operations and WHS departments to ensure product development has a comprehensive approach.