Hately Garcia
Coral Gables
Summary
Dynamic Customer Service Representative with proven success at Nan McKay & Associates, excelling in problem-solving and communication. Adept at managing high-volume calls and providing exceptional support, I leverage CRM software and bilingual skills to enhance customer satisfaction and streamline operations. Passionate about delivering effective solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Nan McKay & Associates
Miami
07.2024 - Current
- Manage large amounts of incoming / outgoing phone calls
- Handling customer administrative tasks, such as filing paperwork or responding to customer correspondence
- Anticipating customer concerns and offering practical solutions
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
Customer Service Representative
Well Care Health
Coral Gables
09.2023 - 12.2023
- Answer high volume calls dealing with Medicare
- Escalate calls to manager
- Record customers information and satisfy there inquiry
- Answer inbound phone calls to provide information and assistance regarding health care insurance options
- Update customer and account information as needed
Crisis Worker
Tidal Basin
Miami
08.2023 - 09.2023
- Company Overview: It was was temporary position helping the people in Hawaii get relief during the fires
- It was was temporary position helping the people in Hawaii get relief during the fires
Customer Service Representative
Alorica Calling Center
Miami
11.2022 - 03.2023
- I work with high volume calls helping customer navigate through our website help with returns making escalations , this was also a remote position
- SEASONAL POSITION
Customer Service Rep
Metro PCS
12.2016 - 12.2018
- Helped customer with question about service bill
- Sold and recommended best plan for there needs, activated devices, collected payments, recommended and sold accessories
Education
Bachelor's degree -
Miami Dade College
Miami, FL06.2022
Diploma -
Miami Jackson Senior High
Miami, FL06.2018
Skills
- Technical support
- CRM software
- QuickBooks
- Communication skills
- Phone etiquette
- Customer service
- HIPAA
- Bilingual
- Microsoft Word
- Sales
- Hospitality
- Typing
- Data entry
- Problem solving
- Call management
- Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Nan McKay & Associates
07.2024 - Current
Customer Service Representative
Well Care Health
09.2023 - 12.2023
Crisis Worker
Tidal Basin
08.2023 - 09.2023
Customer Service Representative
Alorica Calling Center
11.2022 - 03.2023
Customer Service Rep
Metro PCS
12.2016 - 12.2018
Bachelor's degree -
Miami Dade College
Diploma -
Miami Jackson Senior High
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