Hattie Borman Pfeiffer
Conroy,IA
Summary
Reliable Custodian known for high productivity and efficient task completion. Skilled in sanitary practices, waste disposal, and chemical safety, bringing focused attention to maintaining clean and inviting environments. Excels in time management, teamwork, and adaptability, ensuring smooth operational flow and workplace cleanliness.
Overview
20
20
years of professional experience
Work History
Custodian I
University of Iowa
Iowa City, Iowa
09.2024 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Adhering strictly to health and safety regulations while performing duties.
- Responded quickly to emergencies like flooding or spills, minimizing potential property damage and ensuring safety for personnel.
- Maintained and serviced equipment regularly according to manufacturer guidelines, ensuring optimal performance and longevity.
- Assisted with special projects to improve custodial services to enhance overall custodial services.
Kitchen Associate
Kum & Go
Tiffin, Iowa
09.2022 - 04.2024
- Operated kitchen equipment, including ovens, grills, and fryers safely and efficiently.
- Prepared and assembled food items according to safety and quality standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new employees on proper safety procedures related to working in a commercial kitchen setting.
- Provided customer service, addressing inquiries and ensuring satisfaction.
Custodian I
University of Iowa
Iowa City, Iowa
08.2020 - 11.2022
Kitchen Associate/Cashier
Kum & Go
Williamsburg, IA
08.2016 - 06.2017
- Processed customer transactions efficiently at a busy retail environment.
- Maintained cleanliness and organization of the checkout area for smooth operations.
- Resolved customer complaints effectively to maintain positive shopping experiences.
- Trained new cashiers on procedures and customer service best practices.
- Operated kitchen equipment safely and efficiently during food preparation.
Keyholder
Harry & David
Williamsburg, IA
01.2007 - 09.2012
- Managed daily store operations and ensured adherence to company policies.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Supervised staff during shifts and coordinated training for new employees.
- Implemented loss prevention strategies to reduce shrinkage in the store.
- Supervised bank deposits and security procedures to support store opening and closing.
- Maintained inventory levels and organized stockroom efficiently.
- Processed transactions accurately using point-of-sale systems.
Manager
Crest Motel
Williamsburg, IA
06.2006 - 09.2010
- Managed daily operations and staff scheduling for motel services.
- Oversaw guest relations to ensure high satisfaction and comfort levels.
- Monitored staff performance and addressed issues.
- Implemented training programs for new staff on service protocols.
- Coordinated housekeeping and maintenance tasks to maintain property standards.
- Resolved guest complaints promptly to enhance overall experience.
- Conducted regular safety inspections to ensure compliance with regulations.
- Developed marketing strategies to promote motel services and attract guests.
- Monitored inventory levels for supplies and ordered as necessary.
Education
High School Diploma -
Cuba City High School
Cuba City, WI05-1979
Skills
- Task management
- Attention to detail
- Problem solving
- Policy enforcement
- Dependability
- Effective communication
- Customer service
Accomplishments
- SPOT Award
- Performance Review- Exceeds Expectations
Timeline
Custodian I
University of Iowa
09.2024 - Current
Kitchen Associate
Kum & Go
09.2022 - 04.2024
Custodian I
University of Iowa
08.2020 - 11.2022
Kitchen Associate/Cashier
Kum & Go
08.2016 - 06.2017
Keyholder
Harry & David
01.2007 - 09.2012
Manager
Crest Motel
06.2006 - 09.2010
High School Diploma -
Cuba City High School