Hattie Lester
Chicago,Illinois
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Misericordia Home
Chicago
06.2022 - Current
- Support team operations by generating reports on client wellbeing, engagement and care charts, month end reports and other administrative duties
- Coordinate with Site team leadership to help foster an engaging environment for persons with restrictions and disabilities
- Update medical records, input important data
- Supported nursing staff with care of incontinent patients and promotion of continence care.
City Carrier Assistant
United States Postal Service
Northbrook
10.2019 - 05.2022
- Validate and process any signature verifications for consumers in-house at store locations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Imaging Specialist
Fifth Third Bank
Oak Lawn
07.2018 - 10.2019
- Processed paperwork/ check imaging/ file documents and verified they were aligned with the correct account(s)
- Verified and inputted information to complete account set up for new clients
- Completed data entry projects with management to demonstrate effective processing procedures.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Highschool Diploma -
Kenwood H.S.
Chicago, IL06.2012
Skills
- Administrative Assistant
- Data Entry
- Computer Literacy
- Team Leader
- Communication skills
- Time management
- Client Services
- Data collection
- Medical terminology knowledge
- Customer Service
- HIPAA Compliance
- Patient Scheduling
- Accuracy and Attention to Detail
- File Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- 2017, Employee of the month for excellent customer service. (CVS Health)
- 2018, Recognized for timely execution of operations. (Fifth Third Bank)
Certification
CPR Certification
Timeline
Direct Support Professional
Misericordia Home
06.2022 - Current
City Carrier Assistant
United States Postal Service
10.2019 - 05.2022
Imaging Specialist
Fifth Third Bank
07.2018 - 10.2019
Highschool Diploma -
Kenwood H.S.
CPR Certification