Hattie Walker
Gotta Lovett Catering and Services
Hattiesburg,MS
1
Certification
6
years of professional experience
Dynamic customer service professional with a track record excelling in sales transactions and delivering exceptional service. Recognized for attention to detail and effectively resolving customer inquiries, contributing to high client satisfaction rates. Adept at managing multiple tasks while maintaining quality and efficiency in fast-paced environments experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Experienced work from home customer service agent.
Work History
Lead Cook
3 Years- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cashier/Customer Service Representative
11 Months- Restocked and organized merchandise in front lanes to support daily operations.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Customer support/cash handling experience.
Customer Service Representative (WFH)
3 Months- Responded to customer requests for products, services, and company information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers on unresolved issues.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Administrative Assistant
2 Years 1 Month- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Assembly Line/Production Work
3 Months- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections on finished products to maintain high standards.
- Collaborated with team members to troubleshoot mechanical issues and minimize downtime.
- Trained new employees on safety protocols and operational procedures.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Inspected incoming and outgoing materials for accuracy and quality.
- Conducted thorough inspections of incoming materials to ensure compliance with quality standards.
Customer Service Representative
2 Years 3 Months- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Face to Face customer support
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Learned and adapted quickly to new technology and software applications.
Education
Certificate - Certified Nursing Assistant Program
High School Diploma
Skills
Sales transactions
Kitchen organization
Quality control
Maintains confidentiality
Attention to detail
Customer service excellence
Verifying data accuracy
Shipment unpacking
Multitasking and organization
Customer service
Multitasking Abilities
Data entry
Computer skills
Office administration
Microsoft Word
Microsoft Excel
File organization
Microsoft outlook
Filing
Scheduling
Microsoft PowerPoint
Certification
- CNA - Certified Nurse Assistant
Timeline
Cashier/Customer Service Representative
Walmart
02.2025 - 01.2026Read More
Customer Service Representative (WFH)
AARP
08.2024 - 11.2024Read More
Lead Cook
Gotta Lovett Catering and Services
07.2023 - 07.2026Read More
Assembly Line/Production Work
Kohler Engines
07.2022 - 10.2022Read More
Administrative Assistant
Anointed House Calls LLC
07.2022 - 08.2024Read More
Customer Service Representative
T-Mobile
03.2020 - 06.2022Read More
Hattiesburg High School
High School Diploma
Read More
Pearl River Community College
Certificate from Certified Nursing Assistant Program
Read More