Marylou Villalobos
Rogers,TX
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in any role.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
17
17
year of professional experience
Work History
Cashier/cook
McDonald's Restaurant
09.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted customers with inquiries, providing prompt and friendly service to enhance experience.
- Collaborated with team members to achieve daily operational goals during peak hours.
- Handled cash and credit transactions, ensuring adherence to company cash handling procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Dish Washer
Taqueria Mexicans Grill
10.2024 - 06.2025
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Ensured proper sanitation protocols were followed, contributing to a safe dining environment.
- Assisted kitchen staff by organizing and restocking clean dishes and utensils promptly.
- Maintained cleanliness of workstations, promoting a hygienic atmosphere for food preparation.
- Collaborated with team members to streamline dishwashing processes during peak service hours.
- Monitored inventory levels of cleaning supplies and reported shortages to management for replenishment.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Education
Bachelor of Arts - Drafting And Designing
ITT Technical Institute
RichardsonGED -
Temple College
Temple, TX08-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Payment processing
- Conflict resolution
- POS systems
- Retail merchandising
- Order verification
- Spirit, wine, and beer expertise
- Multitasking and organization
- Data entry
- Inventory restocking
- Basic math
- Sales transactions
- Upselling techniques
- Promotions and discounts
- Credit and cash transactions
- Hospitality and accommodation
Accomplishments
- Trained and mentored 5 employees.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Cashier/cook
McDonald's Restaurant
09.2025 - Current
Dish Washer
Taqueria Mexicans Grill
10.2024 - 06.2025
Bachelor of Arts - Drafting And Designing
ITT Technical Institute
GED -
Temple College