Havalah Moran
Fayettville,AR
Summary
Dedicated customer service professional with over 8 years of experience providing exceptional support in fast-paced environments. Skilled at resolving customer concerns, managing multiple priorities, processing transactions accurately, and building lasting customer relationships. Experienced in phone support, problem solving, documentation, and working independently while maintaining professionalism. Seeking a remote customer support position where strong communication and organizational skills can contribute to an outstanding customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representive/Bartender
Tipsy Pine
02.2024 - 02.2025
- Delivered exceptional customer service while efficiently managing multiple guest requests in a fast-paced environment.
- Resolved customer concerns professionally, enhancing overall guest satisfaction.
- Built strong relationships with returning customers through excellent communication and attention to detail.
- Maintained organized records and ensured accuracy in balancing daily cash drawers.
- Processed cash and credit card transactions accurately.
- Maintained organized records and balanced daily cash drawers.
Bartender Supervisor
Hagadone Hospitality
04.2023 - 08.2023
- Supervised daily operations while supporting staff and ensuring quality customer service.
- Managed inventory, ordering, and documentation.
- Assisted in training new employees on customer service standards and company procedures.
- Coordinated daily tasks to improve efficiency and productivity.
- Resolved customer concerns professionally while maintaining company policies.
Bartender
Coeur D'Alene Casino Resort Hotel
07.2020 - 03.2023
- Delivered outstanding customer service in a high-volume hospitality environment.
- Processed payments and balanced cash accurately.
- Verified customer information while complying with company policies.
- Recommended products and promotions based on customer needs.
- Built rapport with guests to encourage repeat business.
Foster Coordinator/Senior Shelter Technician
SCRAPS Animal Shelter
07.2017 - 04.2020
- Coordinated foster placements while maintaining detailed records and documentation.
- Answered multi-line phone calls and responded to public inquiries.
- Scheduled appointments and communicated with volunteers, foster families, and veterinarians.
- Managed confidential information accurately and professionally.
- Solved customer concerns with empathy and professionalism.
- Organized volunteers and coordinated daily operations.
- Maintained accurate case documentation and reports.
Education
Associate of Arts - Photography
Spokane Falls Community College
WA06-2017
Skills
- Customer engagement
- Active listening
- Effective communication
- POS Systems
- Data management
- Microsoft Excel
- Google Sheets
- Microsoft Word
- Google Docs
- Gmail
- Zoom
- Internet Research
- Organized
- Efficient
Certification
- Food Handler Permit
- Alcohol Server certification
Timeline
Customer Service Representive/Bartender
Tipsy Pine
02.2024 - 02.2025
Bartender Supervisor
Hagadone Hospitality
04.2023 - 08.2023
Bartender
Coeur D'Alene Casino Resort Hotel
07.2020 - 03.2023
Foster Coordinator/Senior Shelter Technician
SCRAPS Animal Shelter
07.2017 - 04.2020
Associate of Arts - Photography
Spokane Falls Community College