Summary
Overview
Work History
Education
Skills
Timeline
Generic

Havanna Dillard-Harris

Phoenix,AZ

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education

Work History

Dispatcher

Amazon
Phoenix, Arizona
09.2024 - 07.2025
  • Coordinated dispatch operations to ensure timely delivery of services.
  • Monitored communication systems for efficient routing of vehicles and personnel.
  • Implemented safety protocols during dispatch operations to ensure compliance with regulations.
  • Responded to incoming calls to assess service requests and dispatch units accordingly.

Warehouse Worker

Amazon
Beaumont, California
01.2024 - 04.2024
  • Used scanners to track parcel information, condition or receipt.
  • Followed safety protocols to maintain a secure work environment.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Staged and sorted multiple types of products for loading.
  • Inspected damaged goods prior to disposal or return to vendor.

Team Member

Bakers Drive Thru
Beaumont, California
08.2022 - 03.2023
  • Prepared food items according to established recipes and quality standards.
  • Maintained cleanliness and organization in the kitchen and dining areas.
  • Assisted customers by taking orders and providing menu information.
  • Stocked supplies and ingredients to support efficient kitchen operations.
  • Operated cash registers to process payments from customers.

Education

Mountain View High School
San Jacinto, CA

Skills

  • Dispatch coordination
  • Safety compliance
  • Communication systems
  • Customer service
  • Time management
  • Attention to detail
  • Workflow prioritization
  • Prioritizing calls
  • Multitasking and organization
  • Stress tolerance
  • Verbal and written communication
  • Problem-solving
  • Record keeping
  • Active listening
  • Multitasking

Timeline

Dispatcher

Amazon
09.2024 - 07.2025

Warehouse Worker

Amazon
01.2024 - 04.2024

Team Member

Bakers Drive Thru
08.2022 - 03.2023

Mountain View High School
Havanna Dillard-Harris