Haven Arthur
Houston,TX
Summary
Experienced food industry professional with 4 years of hands-on expertise. Proficient in handling guest special requests, demonstrating in-depth knowledge of food items and patience in guiding customers through menu options. Known for strong team-building skills, adept at collaborating with colleagues and training new hires effectively. Proactive in providing exceptional customer service by offering suggestions and assisting with menu navigation.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Outback Steakhouse
Houston, TX
01.2023 - Current
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Received payments, returned accurate change and closed checks in POS system.
- Assisted other team members in completing tasks when needed.
Server Support
Outback Steakhouse
Houston, Texas
01.2023 - Current
- Communicate to guests
- Take out all food and drinks
- Prepare the meals before they get to the table
Host
Texas Roadhouse
Houston, Texas
06.2021 - 01.2023
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by anticipating customer needs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Took reservations over phone and in person.
To-Go Specialist
Texas Roadhouse
Houston, TX
06.2021 - 01.2023
- Greeted customers in a friendly manner and took orders for to-go items.
- Performed opening duties including setting up workstations with required supplies and equipment.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05-2023
Associate of Arts of Teaching - Elementary School Teaching
Lone Star College System
Houston, TXSkills
- Phone Etiquette
- Food Preparation
- Decision-Making
- Team building
- Time Management
- Problem-Solving
- Active Listening
- Teamwork and Collaboration
References
References available upon request.
Timeline
To-Go Specialist
Outback Steakhouse
01.2023 - Current
Server Support
Outback Steakhouse
01.2023 - Current
Host
Texas Roadhouse
06.2021 - 01.2023
To-Go Specialist
Texas Roadhouse
06.2021 - 01.2023
High School Diploma -
Cypress Falls High School
Associate of Arts of Teaching - Elementary School Teaching
Lone Star College System
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