Haven Brooks
Birmingham
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
US Department of Veteran Affairs/Office of Community Care
12.2022 - Current
- Scheduling, canceling, re-scheduling patient's appointments and/or consults
- Verifying veteran appointment attendance
- Monitoring both inpatient and outpatient appointments for areas of responsibility
- Tchernavia Burrell – 205.225.1747
- $57.247.00
Medical Scheduler
Naphcare, Inc.
Birmingham, Al
07.2021 - Current
- Utilize healthcare experience to consistently schedule appointments that meet internal protocol and production standards
- Assist with obtaining medical records in support of Naphcare’s clients and patients.
- Demonstrate skill in accuracy and multitasking while working to impact progress within the daily workload and adhere to internal deadlines.
- Maintain confidentiality when managing medical records, patient data and Naphcare’s processes.
- Demonstrate a high comfort level in working with large volumes of data.
- Demonstrate a strong attention to detail and a commitment to customer service throughout the scheduling process.
- (Full Time 40/hrs per week)
- POC: Tabia Gaines 205-276-2794
Front Office Specialist
Eye Care Associates
Huntsville/Trussville
05.2020 - 06.2021
- Answer the phones
- Schedule new and return patients
- Obtain necessary approval and pre-certification according to insurance guidelines.
- Verify patient insurance and ensure proper documentation is completed
- Enter patient information into an electronic billing system.
- Calculate patient balances to ensure payments are received at the time of service.
- (Full Time 40/hrs per week)
- POC: Stephanie Finchard – 256.603.4490
Education
Associate of Science -
Virginia College at Birmingham
08.2004
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Woodlawn Magnet High School
05.2000
Skills
- Fluent in Microsoft Word, Excel and PowerPoint
- Extremely personable individual with a track record for exceeding job requirements
- Thrive on new challenges
- Able to categorize and prioritize
- Expedient learner and possess initiative
- Motivates others by example and a positive attitude
Timeline
Advanced Medical Support Assistant
US Department of Veteran Affairs/Office of Community Care
12.2022 - Current
Medical Scheduler
Naphcare, Inc.
07.2021 - Current
Front Office Specialist
Eye Care Associates
05.2020 - 06.2021
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Woodlawn Magnet High School
Associate of Science -
Virginia College at Birmingham