Haven Dietlein
Minot
Summary
Developed strong customer service and time management skills in fast-paced environments. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Bomber Bistro/B-Fifty Brew
Minot AFB, ND
10.2025 - Current
- Prepared and served high-quality beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Managed inventory levels, restocking supplies to meet daily demand effectively.
- Delivered exceptional customer service, fostering positive relationships with regular patrons.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Child Watch Supervisor
Minot Family YMCA
Minot, ND
05.2025 - 10.2025
- Assisted in developing training materials for staff development programs.
- Coordinated with management on operational improvements and incident reporting.
- Fostered positive relationships with members, enhancing community engagement initiatives.
- Supervised daily activities, ensuring safety and well-being of all children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Business Development Consultant
Ryan Family Dealerships
Minot, ND
01.2025 - 06.2025
- Analyzed client feedback to refine service offerings and improve customer satisfaction rates.
- Served as first point of contact by efficiently answering multiple phone lines to assist callers.
- Evaluated advisor feedback to construct a detailed service department schedule that effectively meets workload demands.
- Facilitated appointment confirmations and assessed customer satisfaction through targeted outbound communication.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
Service Desk Lead
Minot YMCA
Minot, ND
05.2024 - 10.2024
- Led service desk team at Minot YMCA, ensuring efficient operations and fostering a collaborative environment for improved member satisfaction.
- Optimized front desk processes, enhancing member check-in speed and accuracy, resulting in measurable improvements in daily operations.
- Demonstrated strong work ethic and punctuality, quickly learning new systems and procedures to ensure seamless service desk operations.
- Created a Schedule every month on the 15th for service desk members.
- Provided training and support to new team members, ensuring they quickly adapted to service desk protocols and systems.
- Implemented efficient scheduling system, ensuring seamless service desk operations and boosting team productivity.
Style Associate
Target
Minot, ND
09.2023 - 01.2024
- Excelled in customer service, enhancing shopping experiences and driving sales through personalized style recommendations.
- Implemented visual merchandising strategies, increasing store foot traffic and optimizing product displays for maximum impact.
- Boosted customer satisfaction through personalized fashion advice, driving sales and enhancing the overall shopping experience.
- Assisted in merchandising displays to enhance product visibility and drive sales.
- Maintained cleanliness and organization of sales floor to create a welcoming shopping environment.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NVSkills
- Time Management
- Team Leadership
- Training Development
- Problem Solving
- Creative Thinking
- Adaptability
- Cash handling
- Exceptional customer service
- POS system operation
Certification
- Early Childhood (4 years)
Timeline
Barista/Cashier
Bomber Bistro/B-Fifty Brew
10.2025 - Current
Child Watch Supervisor
Minot Family YMCA
05.2025 - 10.2025
Business Development Consultant
Ryan Family Dealerships
01.2025 - 06.2025
Service Desk Lead
Minot YMCA
05.2024 - 10.2024
Style Associate
Target
09.2023 - 01.2024
High School Diploma -
Pahrump Valley High School