Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Haven Given

Lafayette,IN

Summary

Hardworking and experienced team player working in the restaurant industry for 10+ years learning all the skills it takes to lead and manage a team. Learning skills from hosting, bussing, serving, bartending, team leading and working in the kitchen all for the Darden Corporation. Possesses versatile skills in customer service, money management, time management, and positive attitude.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Server/Bartender

Cheddars Scratch Kitchen
07.2018 - Current

    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Performed opening and closing duties, ensuring the dining area was prepared for service transitions.
    • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
    • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
    • Assisted in training new hires, providing guidance on restaurant standards and best practices.
    • Worked as a Service Team Lead to learn basic management skills.

Kitchen/Host/Busser

Red Lobster
03.2015 - 07.2018
    • Handled situations with composure, effectively managing large parties during busy shifts.
    • Answered customer questions about hours, seating, and menu information.
    • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
    • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
    • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
    • Learned every position in the kitchen.

Education

Ivy Tech Community College
Lafayette, IN
03.2017 - 05.2018

Skills

    • Strong Work Ethic
    • Exceptional customer service
    • Cash Handling
    • Guest Engagement
    • Hospitality service expertise
    • Food safety understanding
      • Guest Relations Management
      • Allergy awareness
      • Tableside Etiquette
      • Reliable and Responsible
      • Multitasking
      • Team Leadership

Languages

Spanish
Professional Working

Timeline

Server/Bartender

Cheddars Scratch Kitchen
07.2018 - Current

Ivy Tech Community College
03.2017 - 05.2018

Kitchen/Host/Busser

Red Lobster
03.2015 - 07.2018

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Haven Given