Summary
Overview
Work History
Education
Skills
Swimming
Timeline
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Haven Grant

Fort Lauderdale,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Sales Associate

Under Armour
Sunrise, FL
02.2020 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Sales Associate

North Face
Sunrise, FL
09.2017 - 01.2020
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Quoted prices, credit terms and other bid specifications.
  • Contributed to event marketing, sales and brand promotion.

Customer Service Operator

Publix
Davie, FL
09.2014 - 08.2017
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Western High School
Davie, FL
09.2017 - 06.2021

Skills

Stocking and replenishing

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Swimming

I swim on my free time to clear my mind and remain stress free

Timeline

Sales Associate

Under Armour
02.2020 - 09.2022

Sales Associate

North Face
09.2017 - 01.2020

High School Diploma -

Western High School
09.2017 - 06.2021

Customer Service Operator

Publix
09.2014 - 08.2017
Haven Grant