Haven Keeley
The Walt Disney Company
Davenport
3
years of professional experience
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Work History
Seater
9 Months- Greeted guests promptly and managed seating flow to maintain smooth front-of-house operations.
- Coordinated reservations, walk-ins, and waitlists using restaurant booking systems.
- Communicated accurate wait times and dining updates to guests and service team.
- Resolved guest concerns with professionalism while escalating issues to leadership when needed.
- Supported servers and management with daily floor coordination and special dining requests.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Shift Leader
3 Months- Monitored cash handling and balanced register activity throughout assigned shifts.
- Supervised shift operations, maintaining smooth service and consistent customer experience.
- Coordinated opening and closing tasks, ensuring readiness for daily business.
- Maintained cleanliness standards across service, prep, and guest-facing areas.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Private Nanny
1 Year- Supervised children's daily routines, ensuring consistent meal, rest, and activity schedules.
- Prepared nutritious meals and snacks while accommodating dietary needs and household preferences.
- Organized age-appropriate educational and recreational activities to support development and engagement.
- Maintained safe, clean play areas and sanitized toys, dishes, and childcare equipment.
Education
Bachelor of Science - Hospitality Management
Associate of Arts
- Bright Futures Scholarship Recipient
- 3.6 GPA
- Phi Mu Member
- Study Abroad: Italy, Mediterranean diet
Skills
Workplace safety
Customer service
Patience and empathy
Cleaning and sanitation
Greeting guests
Exceptional communication
Table bussing
Reliability and trustworthiness
Timeline
Seater
The Walt Disney Company
01.2026 - CurrentRead More
Shift Leader
Jeremiah's Italian Ice
03.2025 - 06.2025Read More
Private Nanny
08.2023 - 08.2024Read More
University of Central Florida
Bachelor of Science from Hospitality Management
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Florida Atlantic University
Associate of Arts
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